Personal Banker I

First Community Bank•Pennsboro, WV

12d

About The Position

The Personal Banker I provides accurate information about the Bank’s products and services, handles customer inquiries, and resolves complaints. The role supports a positive customer experience and the Bank’s goals while protecting the Bank’s image and customers’ confidential information. Responsibilities span customer service, account opening and servicing, product recommendations, referrals, consumer loan support, teller transactions, and branch operations. In some markets, the role may also include cash vault duties. Employees are expected to support First Community Bank’s mission, vision, and values and comply with its Standards of Conduct.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including listening without interruption, understanding others, and proposing solutions or contributing based on what was said.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Build cordial relationships with customers, respond promptly to inquiries, and resolve problems to support customer satisfaction.
Inform customers about banking products and suggest relevant products.
Provide account information, including balances, account status, and check or payment clearing history.
Comply with Bank policies, procedures, and regulatory guidelines, and protect confidential customer information.
Conduct checking sales presentations, recommend appropriate accounts, and ask customers for their business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation.
Explain in-person and digital banking options and help customers choose preferred channels; proactively use the Bank’s customer convenience channels.
Open new accounts and service existing accounts according to operational procedures, ensuring required documentation is received and archived.
Identify and promptly resolve deposit documentation exceptions to minimize risk of account closure.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services banking partners.
Perform branch operational duties as assigned by the Branch Manager.
Participate in Bank marketing and awareness campaigns.
Discuss consumer loan options and terms, process applications accurately, review debt ratios and consumer reports with customers, and ensure required documentation for non-real-estate consumer loans is received for lien perfection.
Promptly resolve outstanding items when a lien is not perfected on time.
Serve as a teller by maintaining a cash drawer and accurately and courteously processing deposits, check cashing, cash advances, loan payments, and other teller transactions in accordance with applicable procedures.
Complete assigned training within expected timeframes.
In some markets, perform cash vault duties, including end-of-day balancing and logging, entering totals into Silverlake Teller, closing the business day, preparing currency and coin shipments, placing weekly currency orders, entering teller outages in OWL and reconciling them to the general ledger, and reviewing and documenting the teller over/short report in Synergy to ensure outages are cleared or corrected.
Support the Bank’s mission, vision, and values and execute the duties in the job description in accordance with the Company Standards of Conduct.