Personal Banker I

First Bank•Raleigh, NC

18d

About The Position

The Personal Banker I ensures customers’ needs are met by conducting thorough financial needs assessments and recommending appropriate products and services for their immediate and future financial needs. Under direct supervision, the role generates leads, builds new customer relationships, and maintains existing relationships to deliver a positive customer experience. The banker provides clear, straightforward guidance both at the service window and through needs assessment and sales. The position is described as suited to someone with 1 to 3 years of banking experience, previous teller experience, customer-contact or sales experience, or equivalent. The role coordinates Personal Banker and Service Representative functions, including transactional support for tellers, account opening, loan application processing, customer service, branch reporting, and compliance with operational, regulatory, and security requirements. The position may require support at multiple branch locations. Work takes place in a professional office with standard office equipment, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
1 to 3 years of banking experience, previous teller experience, customer-contact or sales experience, or equivalent, as described for this level.
Intermediate knowledge of bank operations, products and services; related state and federal laws and regulations; and bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills in computer terminals and personal computers, mainframe computer systems, word-processing and spreadsheet applications, and specialty software programs.
Exceptional verbal, written, and interpersonal communication skills, including the ability to use common sense to carry out instructions and instruct personnel.
A valid driver’s license.
Ability to work the hours and days required to complete the position’s essential functions as scheduled.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are also required.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Ability to pay close attention to detail and work as a member of a team.
Ability to interact effectively with coworkers and customers and exercise self-control, diplomacy, discretion, and appropriate judgment.

Nice To Haves

Work-related experience in reception or secretarial duties in a business environment.
Business- or financial-industry-related education or training through in-house sessions, formal schooling, or financial-industry curriculum.

Responsibilities

Coordinate Personal Banker and Service Representative functions to provide efficient, accurate, and professional service.
Provide transactional support to the Service Area (Tellers) and perform dual-control functions as applicable.
Open personal and business accounts and prepare related documentation.
Input and close personal loan applications, including DDA lines of credit and credit card applications.
Assist customers with requests, complaints, and research, and follow up to resolve matters to their satisfaction involving deposit accounts, debit and credit cards, safe deposit boxes, official checks, and other bank products or services.
Process non-post reports, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and other related branch reporting or processes.
Know and follow branch security procedures, including opening and closing procedures, personnel safety, and bank procedures.
Interact with customers by telephone and in person.
Support multiple branch locations as needed.
Communicate effectively.
Generate and maintain profitable customer relationships while meeting and exceeding customers’ financial needs and expectations.
Meet activity and growth goals and customer satisfaction objectives.
Conduct outbound calling and needs assessments as assigned by the Bank Manager to generate qualified referrals for other products, channels, and lines of business.
Meet or exceed established activity goals, including face-to-face appointments and voice-to-voice calls, to drive sales and referrals.
Apply basic sales skills and product knowledge, including knowledge of deposit and loan products.
Follow operational, regulatory, and security requirements, directives, and procedures while minimizing losses.
Follow regulatory and compliance criteria when opening deposit accounts, including operational and screening processes.
Input and follow through on loan applications in accordance with operational and regulatory requirements.
Follow branch policies and procedures to support successful internal audits.
Complete annual compliance courses.
Follow corporate policies and procedures and applicable federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
Follow Service Excellence standards.
Perform other duties as required.