Personal Banker I (Full Time) - SB Heights

PROSPERITY BANK•Houston, TX

About The Position

The Personal Banker I provides a broad range of financial services, including opening, closing, and maintaining customer accounts; renewing time deposits; and responding to account inquiries, maintenance requests, and problems. The role explains bank products and services, identifies sales and referral opportunities, and works to meet sales production goals. It also supports lobby associates' development, training, and motivation in collaboration with the Teller Supervisor, while maintaining professional customer relationships and protecting account privacy. The position supports banking-center operations through account and data-entry reviews, year-end reporting, audits, Treasury Management account support, and accurate completion and organization of daily logs. It may assist area personnel and perform teller-line work if applicable. The position has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
Zero to 3 years of new account experience.
Good understanding of financial services and products.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan; complete the Teller Learning Plan if applicable.
Complete or understand the specified training and procedures, including caller identification and secure code, BPM Training I–IV, DocuSign forms and templates, and when to use DocuSign.
Knowledge or training for opening consumer and commercial checking and savings accounts; issuing debit cards; customer file maintenance; DDA exceptions; debit card disputes; cross-selling bank products; credit cards; check orders; domestic wire transfers; denial exceptions; missing signature cards; fraud identification; teller-line assistance if applicable; account closures; service-charge waiver approvals and weekly reporting; and online banking.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Ability to perform sedentary work, including sitting most of the time, and occasionally exert up to 10 to 25 pounds of force.
Ability to communicate detailed or important information accurately, hear ordinary conversations, use finger dexterity and perform repetitive hand, wrist, or finger motions, and perform work requiring average visual acuity.
Ability to apply common-sense reasoning to detailed but uncomplicated instructions and problems involving a few variables.
Ability to perform basic math, use decimals to compute ratios and percentages, and interpret graphs.
Ability to read and write complex sentences with proper punctuation and communicate using normal word order, present and past tenses, and good vocabulary.

Responsibilities

Open, close, renew, and maintain checking, savings, time deposit, and individual retirement accounts, and assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Explain bank products and services and help customers meet their financial needs.
Answer customer questions and resolve problems by listening, gathering information, and obtaining answers.
Profile customers, use lead lists and other strategies to identify sales opportunities, and meet sales production goals.
Maintain effective and professional relationships with customers, area personnel, and management.
Process new accounts and changes to existing accounts, including name, address, and product changes, while maintaining the privacy of customer account information.
Support the development, training, and motivation of lobby associates in collaboration with the Teller Supervisor.
Keep the Banking Center Manager informed of area activities and significant problems; complete required reports and records accurately and promptly.
Oversee annual year-end reporting and banking-center projects, such as key box or safe deposit box key audits.
Review new account and data-entry work as needed to ensure accuracy.
Support Treasury Management with new customer accounts and services.
Ensure daily logs are completed correctly and organized at month-end for review.
Perform related clerical duties, keep work areas clean, secure, and well maintained, and assist area staff as required.
Attend meetings and training classes, which may be held on weekdays, evenings, or Saturdays.
Perform other duties as assigned.