Personal Banker I (Full Time) - SB Heights

Prosperity Bank•Houston, TX

About The Position

The Personal Banker I performs a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. The role presents and explains bank products and services, identifies sales and referral opportunities, and works toward sales production goals. It also collaborates with the Teller Supervisor to develop, train, and motivate lobby associates, while maintaining knowledge of deposit and loan products and services. The position establishes professional client relationships, processes new accounts and account changes, protects customer account privacy, and coordinates with banking center personnel and management. It also supports banking-center reporting, audits, special projects, Treasury Management account services, daily logs, and other assigned duties. This role has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
Zero to 3 years of new account experience.
Good understanding of the financial services and products provided.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan.
Complete the Teller Learning Plan, if applicable.
Understand the Caller Identification Process and Secure Code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Demonstrate the ability to open consumer and commercial checking and savings accounts, issue debit cards, complete customer file maintenance, and close accounts.
Demonstrate the ability to clear DDA and denial exceptions, address missing signature cards, and process debit card disputes.
Offer bank products to customers, including cross-selling and credit cards.
Complete Harland check order training and introductory and domestic wire transfer training.
Complete Risk Management I, II, and III training to identify fraud situations.
Assist on the teller line, if applicable.
Understand service charge waivers requiring approval and related weekly reporting.
Understand online banking.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.

Responsibilities

Present and explain bank products and services, and assist clients with their financial needs.
Open, close, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions and resolve problems by listening, gathering information, and securing answers.
Profile clients, use lead lists and other strategies to identify sales opportunities, generate business, and meet sales production goals.
Process new client accounts and requested changes to existing accounts, including name, address, and product changes.
Protect the privacy of customer account information and maintain the Bank’s professional reputation.
Coordinate with area personnel and management, assist staff as needed, and keep the Banking Center Manager informed of activities and significant problems.
Complete required reports and records accurately and promptly, including daily logs and month-end log organization.
Attend meetings and training classes, which may be held on weekdays, evenings, and/or Saturdays.
Oversee annual year-end reporting and banking-center special projects, including key box and safe deposit box key audits.
Review new account and data entry for accuracy as needed.
Support Treasury Management with client accounts and services.
Perform related clerical duties and keep work areas clean, secure, and well maintained.
Perform additional duties as assigned by the Banking Center Manager.