Personal Banker I (Full Time) - SB East End

PROSPERITY BANK•Houston, TX

About The Position

The Personal Banker I performs a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with inquiries, account maintenance, and problem resolution. The role presents and explains the Bank’s products and services, identifies client needs and sales opportunities, and works to meet sales production goals. The position also collaborates with the Teller Supervisor to help develop, train, and motivate lobby associates to assist customers and cross-sell bank products and services. The role requires extensive knowledge of deposit and loan products and services. The Personal Banker I builds and maintains professional relationships with clients and area personnel, protects the privacy of customer account information, and helps maintain the Bank’s professional reputation. The position supports banking-center operations through accurate records and reports, account and data-entry reviews, year-end reporting and special projects, Treasury Management account support, and completion and organization of daily logs. Other duties may be assigned by the Banking Center Manager.

Requirements

High school graduate or equivalent.
Zero to three years of new account experience.
Good understanding of financial services and products provided.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan, and Teller Learning Plan if applicable.
Understand the Caller Identification Process and Secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Meet the role’s account servicing and operations training expectations, including opening consumer and commercial checking and savings accounts, issuing debit cards, customer file maintenance, clearing DDA and denial exceptions, entering debit card disputes, cross-selling credit cards, check-order training, domestic wire training, fraud identification training, and online banking.
Meet the position’s physical and communication abilities, including frequent talking, average hearing and visual ability, finger dexterity and repetitive hand/wrist/finger motion, and sedentary work with occasional exertion of 10 to 25 pounds.
Apply common-sense reasoning to detailed but straightforward instructions and problems involving a few variables.
Perform basic math, use decimals to compute ratios and percentages, and draw and interpret graphs.
Read and write complex sentences with appropriate vocabulary and communicate clearly using normal word order and present and past tenses.

Responsibilities

Open, close, renew, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Present and explain Bank products and services to clients and assist with their financial needs.
Answer client questions and resolve problems by listening, gathering information, and securing answers.
Profile clients, use lead lists and other strategies to generate business, identify sales and referral opportunities, and meet sales production goals.
Receive and process new client accounts and changes to existing accounts, including name, address, and product changes.
Protect the privacy of client account information and maintain the Bank’s professional reputation.
Coordinate with area personnel and management, assist staff as needed, and keep the Banking Center Manager informed of activities and significant problems.
Complete required reports and records accurately and promptly; review new accounts and data entry as needed.
Attend meetings and training that may take place on weekdays, evenings, or Saturdays.
Oversee annual year-end reporting and banking-center projects, such as key box or safe deposit box key audits.
Support Treasury Management with client accounts and services; ensure daily logs are completed correctly and organized for month-end review.
Actively and professionally sell Bank products and services.
Perform related clerical duties and keep work areas clean, secure, and well maintained.
Complete assigned account and service tasks, including consumer and commercial account openings, debit card issuance, file maintenance, DDA and denial exception clearing, debit card disputes, check orders, domestic wire transfers, missing signature card follow-up, fraud identification, teller-line assistance if applicable, account closures, service charge waiver reporting, and online banking support.