Personal Banker Associate I- East Dearborn

Fifth Third Bank•Dearborn, MI

7d•Onsite

About The Position

Selected candidates complete a 4–8 week onboarding and education program, including rotations in operations and Sales & Service, followed by a certification to demonstrate skills for a role in the Retail Personal Banker job family. The Personal Banker I is a Financial Center position that uses a consultative sales process to identify and meet customers’ and prospects’ financial needs. The role focuses on acquiring new households and deepening existing customer relationships through activities such as lobby leadership, aisle time, and tele-consulting. It also includes processing teller transactions and serving as part of the platform staff. The position is accountable for managing risk, following policies and procedures, and contributing to a positive customer experience. It works within the Bank’s risk appetite to identify, assess, manage, monitor, and report risks. Candidates must be able to travel within the affiliate for training, attend classroom training outside the affiliate, and have scheduling flexibility. The position is located in Dearborn, Michigan. The employer describes comprehensive benefits and differentiated compensation, but does not specify individual benefit offerings or a salary range in the posting.

Requirements

College degree, work experience providing transferable skills, or a combination of education and experience.
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers.
Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
Ability to professionally represent Fifth Third Bank through appearance and verbal and written communication.
Ability to develop working knowledge of Retail policies and procedures and use sound judgment in decision-making.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

Experience in the financial industry.

Responsibilities

Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
Maintain knowledge of Retail consumer and small business products and services, and recommend appropriate solutions.
Use CAMP and other approved marketing tools to contact customers and schedule periodic financial reviews.
Cross-sell to existing customers and participate in directed outside sales activities, including onsite presentations, business sales calls, and community financial literacy events.
Build working relationships with Mortgage, Small Business, Commercial, and Investment business partners, and refer customers when appropriate.
Meet or exceed customer experience and individual or team production goals and contribute to year-over-year revenue growth.
Guide CSRs on sales and referrals.
Promote customer satisfaction through a friendly, helpful, professional demeanor; answer customer questions and take ownership of customer issues.
Protect confidential business information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Follow policies and procedures when opening and servicing Retail products.
Participate in the consumer loan and bankcard process, managing sourced loans from application through closing.
Participate in opening and closing the Financial Center or Bank Mart as directed by the Financial Center Manager.
Stay current on Retail procedures for mitigating fraud and unnecessary risk or exposure.
Complete onboarding, education, rotations, and certification for the Retail Personal Banker job family.

Benefits

Comprehensive benefits programs intended to support employees’ and families’ physical, financial, emotional, and social well-being.
Differentiated compensation offerings.

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