Personal Banker I

Main Street Bank•Southborough, MA

20d•$18 - $24•Onsite

About The Position

Within Main Street Bank’s Retail Branch team, the Personal Banker I nurtures customer relationships, identifies customer needs, and recommends tailored banking products and services. The role handles a broad range of customer-service transactions, including teller-line operations, account opening and maintenance, and directing customers to the appropriate departments for non-deposit transactions. The Personal Banker I contributes to branch and bank initiatives and supports sales and service goals. Work is supervised and relies on directly related experience and knowledge of bank policies and sales programs. The position involves providing courteous, accurate service; resolving customer questions and complaints; maintaining knowledge of bank products, policies, and procedures; and following security, Bank Secrecy Act, and operational risk controls. The employee may work at a customer-service desk, lobby window, or drive-up service area as needed, and may occasionally travel locally or attend community, networking, training, or bank events outside regular business hours. The work is performed in a general office environment with moderate noise. The role requires frequent computer use and stationary work, occasional lifting or moving of up to 25 pounds, and occasional stooping and bending. The employee may need to work early mornings, evenings, or weekends to meet the needs of the bank.

Requirements

High school diploma or equivalent; banking courses and/or related work experience.
Experience in a financial institution; retail banking experience preferred.
Basic product knowledge.
Proficiency with Microsoft Office Suite products.
Means and ability to travel occasionally to Main Street Bank locations as needed.
Understanding of administrative activities and ability to operate standard office equipment.
Ability to communicate effectively in writing and verbally with customers, managers, vendors, and employees.
Ability to use judgment and discretion, interpret and follow bank policies and procedures, and prepare reports and business correspondence in English.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read, analyze, and interpret documents such as checks, bank statements, and loan documents.
Coachable, with the ability to accept and implement feedback and a desire to learn and improve.
Strong attention to detail, self-monitoring, professionalism, adaptability, responsiveness, independence, teamwork, confidentiality, discretion, organization, sound judgment, prioritization, and resourcefulness.
Ability to develop and maintain relationships with officers, employees, and external contacts while aligning with the bank’s core values, vision, strategy, and goals.
Ability to use technology and systems to improve work processes and solve problems.
Ability to communicate accurate information about banking products, accounts, and transactions.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds, remaining stationary frequently, and occasionally stooping and bending.
Ability to operate a computer for extended periods and use office productivity equipment such as calculators, copy machines, fax machines, and computer printers.
Ability to work schedules that meet the bank’s needs, potentially including early mornings, evenings, and weekends.

Nice To Haves

Banking courses and/or related work experience.
Retail banking experience.
Basic knowledge of the bank’s consumer loan products.

Responsibilities

Turn transactions, account maintenance, and routine service requests into personalized cross-selling conversations that address customer needs and deepen relationships.
Open deposit accounts and ensure required documentation is complete and properly filed.
Recommend bank products and services tailored to customer needs.
Answer basic inquiries, redirect complex issues, and handle phone inquiries about account activity and balances.
Maintain the teller workstation and supplies, including cash, forms, and other operational essentials.
Process deposits, withdrawals, cash disbursements, loan and mortgage payments, checks, money orders, and account transfers.
Provide customer services such as address changes, debit-card re-pinning, account notes, and Certificate of Deposit renewals.
Maintain accurate records, balance at the end of shifts, and promptly report discrepancies to supervisors.
Maintain and update knowledge of bank policies, products, and services through training, seminars, and courses.
Follow bank security procedures for cash levels, check cashing, and transaction processing.
Work at a customer-service desk, lobby window, or drive-up service area as needed; maintain an organized and clean work area.
Successfully complete random monthly cash-drawer audits and alarm testing in accordance with the Branch Manager’s monthly report.
Handle customer problems and complaints professionally and promptly, coordinating appropriate follow-up.
Refer consumer loan requests to relevant branch personnel and maintain basic knowledge of consumer loan products.
Maintain regular and consistent attendance and participate occasionally in before- or after-hours and weekend community events.
Comply with Bank Secrecy Act regulations, internal and operational risk controls, applicable regulatory requirements, and required training.
Follow company policies and serve as a role model for policy compliance.
Travel locally on occasion for bank-related meetings, training, business calls, networking, coverage, and community or marketing events.
Share responsibility for branch goals and participate in activities that generate new business, including sales-culture and promotional events.
Provide excellent customer service by greeting customers, building rapport and loyalty, advising on product and service selection, and assisting with teller transactions, account opening, and maintenance.
Perform other similar or related duties as directed or required.