Personal Banker I
About The Position
Personal Bankers at UMB build customer relationships and recommend and sell products and services. They use product knowledge and customer interactions to identify needs and offer financial solutions that support customers’ financial well-being and make banking easy. The role focuses on relationship banking and delivering a personalized customer experience while contributing to UMB’s business objectives. UMB provides extensive training on its products and services, the sales process, and offering financial solutions. Personal Bankers also work closely with UMB leaders and receive mentorship. The position involves sales and customer service, as well as learning and following banking transaction, cash-drawer, and documentation processes in accordance with industry and legal standards.
Requirements
- High school diploma or equivalent.
- One year of experience in a retail environment engaging with customers and making product recommendations that lead to sales, or relevant experience.
- Reliable transportation and ability to work branch hours, including weekends and some evenings.
- Ability to obtain NMLS registration within 90 days.
- Ability to communicate compellingly, project a positive image, solve problems, and create positive outcomes.
- Attention to detail when completing documents and explaining product features and benefits.
- Ability to work in a high-energy, sales-driven team and use daily coaching and feedback to improve sales outcomes.
- Product knowledge and conversation skills to understand customers’ needs and recommend financial solutions.
Responsibilities
- Ask personalized questions to turn transactions, account maintenance, and other routine service requests into cross-sell conversations that deepen client relationships and meet customer needs.
- Create sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks.
- Achieve daily key performance metrics while balancing competing priorities.
- Learn and perform transactions, manage a cash drawer, and complete bank documentation consistently according to industry and legal standards.
- Perform other job duties as assigned.
Benefits
- Paid time off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Associate banking benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
