Personal Banker I

First Community Bank•Christiansburg, VA

46d•$16 - $22

About The Position

The Personal Banker I provides customers with accurate information about the Bank’s products and services, responds to inquiries, resolves complaints, and contributes to the Bank’s goals while protecting its image. The role builds customer relationships, recommends banking products, explains account information and banking options, opens and services accounts, and makes qualified referrals to other banking partners. The position also supports branch operations, participates in marketing campaigns, and serves as a Teller by handling cash and other teller transactions. Personal bankers consult customers on consumer loans, process applications, and ensure required loan documentation is complete. In some markets, the role may include cash vault duties. Employees are expected to complete assigned training and uphold the Bank’s mission, vision, values, and standards of conduct.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including listening without interruption, understanding others, and offering solutions or contributions based on what they say.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Build cordial customer relationships, respond promptly to inquiries, and resolve customer problems.
Inform customers about banking products and suggest appropriate products.
Provide account information, including balances, account status, and check or payment clearing history.
Follow Bank policies, procedures, and regulatory guidelines.
Protect confidential customer information and use it only for official purposes.
Provide prompt service and resolve customers’ banking challenges without delay.
Conduct checking sales presentations, recommend appropriate accounts, and ask customers for their business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation.
Explain in-person and digital banking options so customers can select their preferred channel.
Promote the Bank’s customer convenience channels and help expand their use among retail and business clients.
Open new accounts and service existing accounts according to procedures, obtaining and archiving required documentation.
Minimize deposit exceptions and address them promptly to reduce the risk of account closure due to documentation exceptions.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services partners.
Perform branch operational duties assigned by the Branch Manager.
Participate in Bank marketing and awareness campaigns to create and grow the customer base.
Advise customers about consumer loan options and terms, process applications accurately, discuss debt ratios and consumer reports, and obtain required documentation for non-real-estate consumer loans.
Resolve outstanding lien-perfection items quickly when a lien is not perfected on time.
Serve as Teller; maintain a cash drawer and accurately and courteously handle deposits, check cashing, cash advances, loan payments, and other teller transactions in accordance with procedures.
Complete assigned training within expected timeframes.
In some markets, perform cash vault duties, including balancing the vault, maintaining vault and currency logs, entering totals into Silverlake Teller, closing out the business day, preparing currency and coin shipments, placing currency orders, entering teller outages into OWL, reconciling OWL balances with the general ledger, and reviewing and documenting teller over/short reports in Synergy.
Support the Bank’s mission, vision, and values, comply with its Standards of Conduct, and perform the duties described in the job description.