Personal Banker I

First Community Bank•Pennsboro, WV

53d•$16 - $22

About The Position

The Personal Banker I provides customers with accurate information about the Bank’s products and services, responds to inquiries, and resolves complaints. The role helps protect the Bank’s image and contributes to its goals and objectives by delivering prompt, courteous service, recommending appropriate products, and supporting customers’ banking needs across in-person and digital channels. The position opens and services accounts, supports consumer loan applications and documentation, makes qualified referrals to banking partners, and performs teller and other branch operational duties. In some markets, the role may also include cash vault responsibilities. Employees are expected to follow Bank policies, procedures, regulatory guidelines, and standards of conduct, protect confidential customer information, and complete assigned training.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including listening without interruption, understanding others, and proposing solutions or making contributions based on their points.
Patience and willingness to help others solve problems while maintaining a positive attitude.
A proven record of outstanding customer service.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and the ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Build cordial relationships with customers, respond promptly to inquiries, and resolve problems to support customer satisfaction.
Inform customers about banking products and suggest appropriate products.
Provide account information, including balances, account status, and check or payment clearing history.
Comply with Bank policies, procedures, and regulatory guidelines while performing duties.
Protect customers’ confidential information and use it only for official purposes.
Attend to customers promptly and resolve banking challenges without delay.
Conduct checking sales presentations, recommend appropriate accounts, and ask for customers’ business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation during customer transactions.
Explain in-person and digital banking options to customers and help them choose preferred channels.
Promote the use of First Community Bank customer convenience channels and advocate for customers’ use of those services.
Open new accounts and service existing accounts according to operational procedures, obtaining and archiving required documentation at account opening.
Minimize deposit exceptions and address identified exceptions quickly to reduce the risk of account closure.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services banking partners.
Perform branch operational duties as assigned by the Branch Manager and in accordance with operational procedures.
Participate in Bank marketing and awareness campaigns to create and grow the customer base.
Consult customers on consumer loan options and terms; accurately process applications; discuss debt ratios and consumer reports; and obtain required documentation for non-real-estate consumer loans and lien perfection.
Resolve outstanding lien-perfection items promptly when a lien is not perfected on time.
Serve as a teller by maintaining a cash drawer and accurately and courteously processing deposits, check cashing, cash advances, loan payments, and other teller transactions in accordance with procedures and regulations.
Complete assigned training within expected timeframes.
In some markets, perform cash vault duties, including balancing the vault and completing its currency log, entering totals in Silverlake Teller, and closing the business day.
In some markets, prepare currency and coin shipments and place weekly currency orders according to operational procedures.
In some markets, enter teller outages into OWL, ensure the OWL balance matches the general ledger outage, and review and annotate the daily teller over/short report in Synergy to ensure outages are cleared or corrected.
Support the Bank’s mission, vision, and values, adhere to the Company Standards of Conduct, and perform the duties in the job description to the fullest extent possible.