Personal Banker I
About The Position
The Personal Banker supports customers with routine banking needs by opening accounts, processing transactions, and ensuring that documentation and regulatory requirements are completed accurately. The role emphasizes operational execution, compliance, and service quality while providing a positive customer experience. The Personal Banker applies sound judgment within established guidelines and supports branch operations through consistent, accurate execution of banking activities. The position may include other related duties, cross-training in other departments, and rotation between banking centers as needed. It reports to the Banking Center Manager and does not oversee other positions. Employees must attend required job-specific and bank training, including applicable regulatory compliance courses. Telecommuting and working from home are not permitted.
Requirements
- High school diploma or GED.
- One year of financial services industry experience.
- Bilingual proficiency in English and Spanish.
- Ability to work flexible hours, Monday through Friday, and a rotating Saturday schedule as business needs dictate.
- Strong attention to detail, accuracy, and accountability.
- Ability to retain and apply detailed procedural and regulatory information.
- Ability to learn and adapt to new information, procedures, and technology platforms.
- Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to meet attendance and punctuality expectations and comply with required training and banking laws, regulations, policies, and procedures.
Nice To Haves
- Bachelor’s degree in business, marketing, or a related field.
- Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP.
Responsibilities
- Create a welcoming environment and communicate professionally and effectively with customers and team members.
- Deliver high-quality customer service and apply critical thinking and problem-solving to resolve issues or identify financial solutions.
- Accurately complete account documentation, disclosures, and regulatory requirements, including BSA and CIP requirements.
- Follow procedures and internal controls, and maintain accountability, security, audit standards, and risk mitigation practices.
- Provide customer services including opening new accounts and credit cards, processing transactions, and cross-selling bank products and services such as ATM and mobile banking.
- Contribute to banking center and individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex needs arise.
- Assist the teller line as needed to support branch operations and maintain service flow.
- Participate in job-specific and other required bank training programs.
- Maintain knowledge of risk controls and loss prevention, and report suspicious or unusual customer activity according to bank policy.
- Stay current with and comply with applicable federal and state laws, regulations, bank policies, procedures, and audit controls, including BSA, OFAC, USA PATRIOT Act, CIP, and AML requirements.
- Perform other related duties as assigned, including cross-training or rotating between banking centers as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
