Personal Banker I

Lone Star National Bank•Pharr, TX

7d•Onsite

About The Position

The Personal Banker supports customers with routine banking needs by opening accounts, processing transactions, and accurately completing documentation and regulatory requirements. The role focuses on operational execution, compliance, and service quality while providing a positive customer experience. The Personal Banker applies sound judgment within established guidelines and supports branch operations through consistent, accurate execution of banking activities. The position may involve cross-training in other departments and rotating between banking centers as needed. The position reports to the Banking Center Manager and does not oversee other positions. Employees must attend scheduled mandatory training and complete applicable online regulatory compliance courses. The bank does not permit telecommuting or working from home. Employees are encouraged to volunteer in bank-sponsored and community activities.

Requirements

High school diploma or GED.
At least one year of financial services industry experience.
Bilingual proficiency in English and Spanish.
Ability to retain and apply detailed procedural and regulatory information.
Strong attention to detail, accuracy, and accountability.
Ability to learn and adapt to new information, procedures, and technology platforms.
Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.
Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule.
Compliance with applicable banking laws, regulations, and internal bank policies and procedures.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field.
Thorough understanding of corporate business account documentation and consumer loan documentation, including BSA and CIP proficiency.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Deliver high-quality customer service and use critical thinking and problem-solving to identify or resolve customers’ financial needs.
Accurately complete account documentation, disclosures, and regulatory requirements, including BSA and CIP requirements.
Follow internal controls, security, audit, risk-control, and loss-prevention standards; report suspicious or unusual customer activity according to bank policy.
Open new accounts and credit cards, process transactions, and cross-sell bank products and services, including self-service banking solutions such as ATM and mobile banking.
Support banking center and individual sales and referral goals by referring customers with complex needs to appropriate bank business partners.
Assist the teller line as needed to maintain service flow.
Attend job-specific and other bank training, including mandatory regulatory compliance training.
Maintain current knowledge of applicable federal and state laws, regulations, and bank policies and procedures, including BSA, OFAC, USA PATRIOT Act, CIP, and AML requirements.
Perform other related duties as assigned, including cross-training and rotating between banking centers as needed.
Maintain punctuality and regular attendance and follow the employer’s attendance procedures.
Be available to work Monday through Friday and a rotating Saturday schedule as business needs dictate.