Personal Banker I

First Community Bank•Clintwood, VA

25d

About The Position

The Personal Banker I provides customers with accurate information about the Bank’s products and services, handles inquiries, and resolves complaints. The role supports a positive customer experience and the Bank’s overall goals while protecting the Bank’s image and customer confidentiality. The Personal Banker I opens and services accounts, provides teller services, consults customers on consumer loan options, makes qualified referrals to banking partners, and performs branch operational duties as assigned. In some markets, the role may also include cash vault responsibilities. Employees are expected to support First Community Bank’s mission, vision, and values and follow its standards of conduct.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including listening without interrupting, understanding others, and proposing solutions or contributing based on what they say.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Establish and promote cordial relationships with customers, respond promptly to inquiries, and resolve problems to support customer satisfaction.
Inform customers about banking products and suggest products that may meet their needs.
Provide customers with account information, including balances, account status, and check or payment clearing history.
Comply with Bank policies, procedures, and regulatory guidelines while performing duties.
Protect customers’ confidential information and use it only for official purposes.
Attend to customers promptly and resolve banking challenges without delay.
Conduct checking sales presentations, recommend appropriate accounts, and ask for customers’ business.
Introduce customers to the Tell-A-Friend program and provide coupons with an explanation during customer transactions.
Explain in-person and digital banking options so customers can select their preferred channels.
Promote customer use of First Community Bank’s convenience channels and personally use the services to better advocate for customers.
Open new accounts and service existing accounts according to operational procedures, ensuring required documentation is received and archived at account opening.
Keep deposit exceptions minimal and resolve identified exceptions promptly to reduce the risk of account closure due to documentation issues.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services partners.
Perform branch operational duties assigned by the Branch Manager in accordance with operational procedures.
Participate in Bank marketing and awareness campaigns to create and grow the customer base.
Consult customers on consumer loan options and explain loan terms; accurately process applications; discuss debt ratios and consumer reports; and ensure required documentation for consumer non-real-estate loans is received and lien perfection requirements are understood.
Resolve outstanding items promptly when a lien is not perfected on time.
Serve as a Teller by maintaining a cash drawer, accepting deposits, cashing checks, processing cash advances and loan payments, and completing other teller transactions accurately and courteously in accordance with regulatory and operational procedures.
Complete assigned training within expected timeframes.
In some markets, perform cash vault duties, including balancing the vault and completing its currency log, entering totals into Silverlake Teller, closing out the business day, preparing currency and coin shipments, placing weekly currency orders, entering teller outages into OWL and reconciling them to the general ledger, and reviewing and annotating the teller over/short report in Synergy to ensure outages are cleared or corrected.
Support the Bank’s mission, vision, and values, demonstrate commitment to Company Standards of Conduct, and perform the duties detailed in the job description.