Personal Banker I

Lone Star National Bank•Alton, TX

20d•Onsite

About The Position

The Personal Banker supports customers with routine banking needs by opening accounts, processing transactions, and accurately meeting documentation and regulatory requirements. The role focuses on operational execution, compliance, and service quality while providing a positive customer experience. The Personal Banker applies sound judgment within established guidelines and supports branch operations through consistent, accurate execution of banking activities. The position reports to the Banking Center Manager and does not oversee other positions. The employee may be asked to perform other related duties, cross-train in other departments, and rotate between banking centers as needed. Employees must attend scheduled mandatory training and complete online regulatory compliance courses applicable to their job function. They must comply with federal banking laws, regulations, and internal policies and procedures. Punctuality and regular attendance are essential. Telecommuting and working from home are not permitted. Employees are encouraged to volunteer for bank-sponsored activities and community events.

Requirements

High school diploma or GED.
At least one year of financial services industry experience.
Bilingual in English and Spanish.
Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate.
Ability to retain and apply detailed procedural and regulatory information.
Strong attention to detail, accuracy, and accountability.
Ability to learn and adapt to new information, procedures, and technology platforms.
Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field.
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Deliver high-quality customer service and use critical thinking and problem-solving to resolve issues or identify financial solutions for new and existing customers.
Accurately complete documentation, disclosures, and regulatory requirements, including BSA and CIP requirements.
Follow procedures, internal controls, security, and audit standards, and maintain accountability for assigned work.
Provide customer services including opening new accounts and credit cards, and cross-sell bank products and services such as ATM and mobile banking.
Contribute to banking center and individual sales and referral goals by cross-selling and referring customers to bank business partners when they have more complex financial needs.
Assist the teller line as needed to maintain service flow.
Participate in job-specific and other bank training programs as required.
Maintain knowledge of risk controls and loss prevention, and report suspicious or unusual customer activity according to bank policy.
Stay current with and comply with applicable federal and state laws, regulations, bank policies, and procedures, including requirements related to BSA, OFAC, the USA PATRIOT Act, CIP, AML, and internal audit controls.
Perform other related duties as assigned.
Maintain regular attendance and punctuality, follow workplace attendance procedures, and be ready to work at the start of each workday.