Personal Banker I

LONE STAR NATIONAL BANK•Weslaco, TX

27d•Onsite

About The Position

The Personal Banker supports customers with routine banking needs by opening accounts, processing transactions, and ensuring documentation and regulatory requirements are completed accurately. The role emphasizes operational execution, compliance, and service quality, while delivering a positive customer experience. The Personal Banker applies sound judgment within established guidelines and supports branch operations through consistent, accurate banking activities. The position reports to the Banking Center Manager and does not oversee other positions. The employee may be asked to perform other related duties, cross-train in other departments, and rotate among banking centers as needed.

Requirements

High school diploma or GED.
At least one year of financial services industry experience.
Bilingual proficiency in English and Spanish.
Ability to work flexible hours, Monday through Friday and on a rotating Saturday schedule, as business needs dictate.
Demonstrated ability to retain and apply detailed procedural and regulatory information.
Strong attention to detail, accuracy, and accountability.
Ability to learn and adapt to new information, procedures, and technology platforms.
Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.
Compliance with federal banking laws and regulations and internal bank policies and procedures.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field.
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Deliver high-quality customer service and demonstrate a strong commitment to service excellence.
Use critical thinking and problem-solving skills to resolve customer issues and identify financial solutions for new and existing customers.
Complete account documentation, disclosures, and regulatory requirements, including BSA and CIP, accurately and in accordance with policy.
Follow procedures and apply attention to detail to support compliance and risk mitigation.
Maintain accountability for assigned work and follow internal controls, security, and audit standards.
Provide customer service that includes opening new accounts and credit cards, and cross-selling bank products and services such as ATM and mobile banking.
Support banking center goals and individual sales and referral goals by cross-selling and referring customers with more complex needs to bank business partners, including Commercial Lending, Mortgage, insurance, investments, Merchant Services, Wealth Management, or Treasury Management.
Assist the teller line as needed to maintain service flow.
Participate in job-specific and other bank training programs, as required.
Maintain knowledge of internal risk controls and loss prevention, and report suspicious or unusual customer activity in accordance with bank policy.
Maintain knowledge of and comply with applicable federal and state laws, regulations, bank policies, procedures, and internal audit controls.
Maintain knowledge of requirements relating to BSA, OFAC, the USA Patriot Act, CIP, and AML.
Attend scheduled mandatory training and complete online regulatory compliance courses applicable to the job.
Meet attendance and punctuality expectations, including being ready to work at the start of each workday and notifying management of absences or tardiness.
Perform other related duties as assigned.