Personal Banker I

First Community Bank•North Wilkesboro, NC

12d•$16 - $22

About The Position

The Personal Banker I provides customers with accurate information about the Bank’s products and services, handles inquiries, and resolves complaints. The role helps protect the Bank’s image and contributes to its goals and objectives by delivering prompt, courteous, and effective service. The position supports customers with account services, new account openings, consumer loan applications, banking product recommendations, and referrals to other banking partners. It also performs teller duties and other branch operations as assigned. In some markets, the role may include cash vault responsibilities. Employees are expected to follow Bank policies, procedures, regulatory guidelines, and confidentiality requirements, complete assigned training on time, and support the Bank’s mission, vision, values, and Standards of Conduct.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including the ability to listen without interrupting, understand others, and propose solutions or contribute based on their points.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and the ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Establish positive relationships with customers, promptly respond to inquiries, and resolve problems to support customer satisfaction.
Inform customers about banking products and suggest appropriate products and services.
Provide account information, including balances, account status, and check or payment clearing history.
Comply with Bank policies, procedures, and regulatory guidelines while performing duties.
Protect customers’ confidential information and use it only for official purposes.
Attend to customers promptly and resolve banking challenges without delay.
Conduct checking sales presentations, recommend appropriate accounts, and ask for the customer’s business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation during customer transactions.
Explain in-person and digital banking options so customers can choose their preferred service channels.
Promote the use of First Community Bank customer convenience channels and support retail and business clients in adopting them.
Open new accounts and service existing accounts according to operational procedures, ensuring required documentation is received and archived at account opening.
Minimize deposit exceptions and address identified exceptions promptly to avoid accounts being at risk of closure due to documentation issues.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services banking partners.
Perform branch operational duties assigned by the Branch Manager in accordance with operational procedures.
Participate in Bank marketing and awareness campaigns to create and grow the customer base.
Consult customers on consumer loan options and terms, accurately process applications, discuss debt ratios and consumer reports, and ensure required documentation is received for non-real-estate consumer loans and lien perfection.
Resolve outstanding lien-perfection items promptly when a lien is not perfected on time.
Serve as a Teller by maintaining a cash drawer and accurately and courteously processing deposits, check cashing, cash advances, loan payments, and other teller transactions in accordance with regulatory and operational procedures.
Complete assigned training within expected timeframes.
In some markets, perform cash vault duties, including end-of-day balancing and logging, entering totals into Silverlake Teller, closing out the business day, preparing currency and coin shipments, placing weekly currency orders, recording teller outages in OWL and reconciling them with the general ledger, and reviewing and documenting teller over/short reports in Synergy.
Support First Community Bank’s mission, vision, and values, follow the Company Standards of Conduct, and perform the duties outlined in the job description.