Personal Banker I

LONE STAR NATIONAL BANK•McAllen, TX

23d•Onsite

About The Position

The Personal Banker supports customers with routine banking needs by opening accounts, processing transactions, and accurately completing required documentation and regulatory procedures. The role emphasizes operational execution, compliance, and service quality, while providing a positive customer experience. The Personal Banker uses sound judgment within established guidelines and supports branch operations through consistent, accurate work. The position may involve cross-training in other departments and rotating between banking centers as needed. It reports to the Banking Center Manager and does not oversee other positions. The role includes scheduled mandatory training and online regulatory compliance courses applicable to the employee’s duties. Employees are expected to comply with federal banking laws, regulations, and internal policies and procedures. Regular attendance and punctuality are essential. Telecommuting and working from home are not permitted. Employees are encouraged to volunteer for bank-sponsored activities and community events.

Requirements

High school diploma or GED.
One year of financial services industry experience.
Bilingual proficiency in English and Spanish.
Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate.
Ability to retain and apply detailed procedural and regulatory information.
Strong attention to detail, accuracy, and accountability.
Ability to learn and adapt to new information, procedures, and technology platforms.
Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field.
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Provide high-quality customer service and use critical thinking and problem-solving skills to identify or resolve customers’ financial needs.
Open new accounts, credit cards, and provide other customer services, including cross-selling bank products and self-service solutions such as ATM and mobile banking.
Complete account documentation, disclosures, and regulatory requirements accurately and in accordance with policy, including BSA and CIP requirements.
Follow internal controls, security, audit, risk-control, and loss-prevention standards; report suspicious or unusual customer activity according to Bank policy.
Contribute to banking center and individual sales and referral goals by cross-selling and referring customers with complex needs to appropriate bank business partners.
Assist the teller line as needed to maintain service flow.
Attend job-specific and other required Bank training programs and complete applicable regulatory compliance training.
Maintain current knowledge of applicable federal and state laws, regulations, Bank policies, and requirements related to BSA, OFAC, the USA Patriot Act, CIP, and AML.
Perform other related duties as assigned, including cross-training in other departments and rotating between banking centers as needed.
Maintain punctuality and regular attendance and follow applicable attendance and break procedures.
Participate in community activities and events as encouraged by the Bank.