Personal Banker I

First Community Bank•Christiansburg, VA

5d•$16 - $22

About The Position

The Personal Banker I provides accurate information about the Bank’s products and services, handles customer inquiries, and resolves complaints. The role supports the Bank’s image and overall goals by delivering prompt, courteous customer service, recommending appropriate products, opening and servicing accounts, processing consumer loan applications, and performing teller and other branch operations. The position also supports customer adoption of in-person and digital banking channels, makes qualified referrals to banking partners, and participates in marketing and awareness efforts. In some markets, the role may include cash vault responsibilities. First Community Bank describes itself as a community-focused bank with more than 60 locations in four states. Employees are expected to support the Bank’s mission, vision, and values, follow its Standards of Conduct, protect confidential customer information, and complete assigned training within expected timeframes.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including listening without interruption, understanding others, and proposing solutions or contributing based on what was said.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Establish cordial customer relationships, respond promptly to inquiries, and resolve problems to support customer satisfaction.
Inform customers about and recommend banking products and services.
Provide customers with account information, including balances, account status, and check or payment clearing history.
Comply with Bank policies, procedures, and regulatory guidelines.
Protect confidential customer information and use it only for official purposes.
Attend to customers promptly and resolve banking challenges without delay.
Conduct checking sales presentations, recommend appropriate accounts, and ask for customers’ business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation during transactions.
Explain in-person and digital banking options and help customers choose their preferred channel.
Promote the use of First Community Bank’s customer convenience channels and use those services to better advocate for customers.
Open new accounts and service existing accounts according to operational procedures, collecting and archiving required documentation at account opening.
Minimize deposit exceptions and address them quickly to prevent accounts from being at risk of closure due to documentation exceptions.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services banking partners.
Perform branch operational duties as assigned by the Branch Manager and in accordance with procedures.
Participate in Bank marketing and awareness campaigns to create and grow the customer base.
Consult customers on consumer loan options and terms; accurately process applications; discuss debt ratios and consumer reports; ensure required documentation is received for non-real-estate consumer loans; and quickly resolve outstanding items when liens are not perfected on time.
Serve as a teller by maintaining a cash drawer and accurately and courteously processing deposits, check cashing, cash advances, loan payments, and other teller transactions in compliance with procedures and regulations.
Complete assigned training within expected timeframes.
In some markets, perform cash vault duties, including end-of-day balancing and recordkeeping, entering totals into Silverlake Teller, preparing currency and coin shipments and orders, entering teller outages in OWL and reconciling them with the general ledger, and reviewing and documenting the teller over/short report in Synergy.