Personal Banker I

FIRST STATE BANK•Gainesville, TX

19d•Onsite

About The Position

The Personal Banker I handles teller and new-account transactions, cross-sells bank products and services, and resolves customer service issues. The role processes accounts and transactions accurately and efficiently, provides a professional customer experience, and adheres to banking regulations and fraud-prevention standards. Employees are expected to carry out their responsibilities in accordance with First State Bank’s mission and core values: Genuinely Care, Trust, Relentless Improvement, and Accountability. The position is located at the Hwy 82 Branch in Gainesville, Texas. Some duties are designated for levels II or III, including explaining loan options and terms, processing consumer loan applications, completing in-branch consumer loan closings, and assisting with cross-training staff.

Requirements

Knowledge of customer and personal service principles, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of English language structure, vocabulary, spelling, composition, and grammar.
For a bilingual position, proficiency in both English and Spanish.
Knowledge of arithmetic, algebra, and their applications.
Excellent attention to detail.
Ability to understand spoken information and communicate clearly in speech, in person and over the phone.
Ability to recognize when something is wrong or likely to go wrong and identify steps to take.
Ability to arrange information or actions according to a specified pattern or rules.
Ability to perform arithmetic quickly and accurately and select appropriate mathematical methods to solve problems.
Ability to understand written work-related documents.
Ability to review customer information on computers and documents and visually identify customer identity.
Ability to learn technical material and understand how new information affects current and future problem-solving and decision-making.
Ability to lift at least 10 pounds to a height of 3–4 feet.
Ability to remain in stationary positions for 75% of the business day.
Ability to operate a computer and office machinery, including a calculator, adding machine, copy machine, and printer.
Ability to exchange accurate information with customers about their accounts and banking procedures.

Responsibilities

Process deposit and withdrawal transactions.
Balance the cash drawer and Teller Cash Recycler (TCR).
Detect and report fraudulent or suspicious activities.
Evaluate customer needs and suggest appropriate bank products and services.
Open and process all available types of new accounts.
Take wire requests.
Assist customers with debit card and internet banking services, check ordering, stop payments, account closures, problem resolution, and special requests.
For levels II and III, explain loan options, including terms and rates, and assist with consumer loan applications.
For level III, complete the in-branch closing process for consumer loan customers.
Perform other customer service functions and other duties as assigned.
For levels II and III, assist supervisors with cross-training staff.
Build customer relationships through needs-based conversations that support appropriate sales and customer loyalty.
Ensure activities meet compliance requirements and support fraud-prevention standards.