Personal Banker I
About The Position
The Bilingual Personal Banker provides an excellent client experience through in-person, phone, and potentially chat, email, or other digital interactions. The role handles questions and solutions related to account activity, teller transactions, digital banking, debit cards, and other products or processes, ensuring client needs are resolved accurately and completely. The position builds long-term client relationships by assessing financial needs and recommending suitable bank products and services. During the first nine weeks of employment, the employee participates in the Banking Navigator training program, which includes virtual instruction, self-paced eLearning, on-the-job training, and skill application exercises. Training hours may differ from regular hours, and training may take place at a location other than the employee’s permanent branch.
Requirements
- High school diploma or equivalent, and at least 1 year of sales or customer service experience, or an equivalent combination of education and experience.
- Meet minimum language requirements in a designated second language.
- Working knowledge of consumer financial products and services.
- Working knowledge of banking, retail sales operations, and/or contact center operations, including phone, email, and chat support.
- Excellent verbal communication skills, including the ability to provide information courteously, resolve issues, build relationships, and ask appropriate questions.
- Excellent written communication skills, including professional etiquette, proper grammar, and punctuation.
- Problem-solving and conflict-resolution skills.
- Ability to follow established standards and use judgment to determine when to escalate issues.
- Basic math skills for reconciling accounts.
- Working PC application skills, including word processing and spreadsheet packages, and ability to learn internal company systems.
- Ability to manage multiple tasks at once.
- Excellent interpersonal, sales, and client-relations skills in person and by telephone.
- Detail-oriented with a high degree of accuracy.
- Ability to work in a fast-paced environment and under pressure as needed.
Nice To Haves
- A college degree.
Responsibilities
- Deliver an exceptional client experience and build, expand, and retain long-term client relationships.
- Conduct consultative conversations with existing and prospective clients to assess financial needs and recommend products and services that support their financial goals.
- Open a full range of retail products, including loan products, for new and existing clients.
- Educate clients about online banking, Bill Pay, E-Statements, mobile and ATM deposit capabilities, and other convenient banking services.
- Resolve simple to moderate client problems while maintaining high client experience and satisfaction.
- Perform teller transactions, including cashing checks and processing checking and savings account withdrawals and balances within standards.
- Identify opportunities during banking center service and teller transactions to deepen client relationships and help clients meet financial goals.
- Comply with internal control, audit, security, and compliance policies and procedures, and applicable laws and regulations.
- Participate in professional development, training, self-improvement, and skill-building activities to enhance product, systems, sales, and client-relations knowledge.
- Participate in coaching and feedback sessions, set goals, and work toward achieving results.
Benefits
- Training and development to support long-term employee careers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
