Personal Banker I

First Community Bank•Boone, NC

12d

About The Position

The Personal Banker I provides customers with accurate information about the Bank’s products and services, handles inquiries, and resolves complaints. The role helps protect the Bank’s image and contributes to its overall goals and objectives. Employees are expected to support First Community Bank’s mission, vision, and values by following the Company Standards of Conduct and performing the duties described for the position. The position serves customers through account opening and servicing, product and loan guidance, referrals, teller transactions, and support for in-person and digital banking. It also includes compliance with Bank policies and regulatory requirements, protection of confidential information, participation in marketing efforts, and completion of assigned training. In some markets, the role may include cash vault duties. The stated salary range is $16.14–$21.83 per hour; placement within the range depends on experience, education, and other qualifications.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including listening without interruption, understanding others, and proposing solutions or making contributions based on what was said.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Establish cordial customer relationships, respond promptly to inquiries, and resolve problems to support customer satisfaction.
Inform customers about and recommend banking products and services.
Provide account information, including balances, account status, and check or payment clearing history.
Comply with Bank policies, procedures, and regulatory guidelines, and protect confidential customer information.
Ensure customers are attended to promptly and banking challenges are resolved without delay.
Conduct checking sales presentations, make appropriate account recommendations, and ask for customers’ business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation during customer transactions.
Explain in-person and digital banking options and help customers choose the channels that suit their preferences.
Promote and personally use First Community Bank customer convenience channels to support technology adoption and customer advocacy.
Open new accounts and service existing accounts according to operational procedures, ensuring required documentation is received and archived.
Minimize deposit exceptions and address identified exceptions quickly to reduce risk of account closure due to documentation issues.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services banking partners.
Perform branch operational duties as assigned by the Branch Manager and in accordance with operational procedures.
Participate in Bank marketing and awareness campaigns to create and grow the customer base.
Consult customers on consumer loan options and terms; accurately process applications; discuss debt ratios and consumer reports; and ensure required documentation is obtained for non-real-estate consumer loans and lien perfection.
Resolve outstanding items quickly when a lien is not perfected on time.
Serve as a teller by maintaining a cash drawer and accurately and courteously handling deposits, check cashing, cash advances, loan payments, and other teller transactions under applicable procedures.
Complete assigned training within expected timeframes.
In some markets, balance the cash vault at day’s end, complete vault and currency logs, enter totals in Silverlake Teller, and close out the business day.
In some markets, prepare currency and coin shipments and place weekly currency orders according to operational procedures.
In some markets, enter teller outages into the electronic workflow system OWL and ensure OWL balances match the general ledger outage.
In some markets, review and add notes to the daily teller over/short report in Synergy and ensure outages are cleared or corrected.