Personal Banker I

Commerce Bank•Springfield, MO

5d•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Springfield Southwest location. Personal Bankers serve as key ambassadors of the Commerce Bank brand, building lasting relationships with customers, co-workers, and other areas of the business. The role focuses on identifying customers’ financial needs and offering appropriate solutions to support their financial health. The position may be filled as a Personal Banker I or Personal Banker II depending on experience and education. The schedule is Monday through Friday, 8:45 AM to 5:15 PM, with rotating Saturdays. The role offers an hourly base pay range of $20.55 to $25.05, based on relevant experience, skills, and competencies, with potential additional compensation through performance-based incentive plans. Federal regulations require an investigatory consumer report disclosing credit history for candidates considered for the position, subject to authorization. Applicants must be eligible to work in the United States without sponsorship now or in the future.

Requirements

High school diploma or equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and ability to connect with customers in person and over the phone.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with the company’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Authorization for an investigatory consumer report disclosing credit history is required for candidates considered for the position.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Deliver an excellent customer experience in person and over the phone, ensuring customers’ financial needs are met.
Listen to customers, understand their needs, and recommend appropriate products and services.
Educate customers on retail products and digital solutions that support financial wellness and enhance the customer experience.
Meet individual and team sales and customer service goals.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build relationships with customers, co-workers, and other internal departments.
Perform other duties as assigned.