Personal Banker I

LONE STAR NATIONAL BANK•Alton, TX

20d•Onsite

About The Position

The Personal Banker supports customers with routine banking needs by opening accounts, processing transactions, and ensuring documentation and regulatory requirements are met accurately. The role focuses on operational execution, compliance, and service quality while providing a positive customer experience. The Personal Banker applies sound judgment within established guidelines and supports branch operations through consistent, accurate execution of banking activities. The position reports to the Banking Center Manager and does not oversee other positions. The role is located at the Alton banking center in Alton, Texas, and may require rotation between banking centers as needed. Alternate work arrangements, including telecommuting and working from home, are not permitted.

Requirements

High school diploma or GED.
One year of financial services industry experience.
Bilingual proficiency in English and Spanish.
Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate.
Demonstrated ability to retain and apply detailed procedural and regulatory information.
Strong attention to detail, accuracy, and accountability.
Ability to learn and adapt to new information, procedures, and technology platforms.
Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.
Ability to comply with mandatory training and applicable federal banking laws, regulations, and internal bank policies and procedures.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field.
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Deliver high-quality customer service and demonstrate a commitment to service excellence.
Use critical thinking and problem-solving skills to resolve customer needs and identify financial solutions.
Accurately complete required documentation, disclosures, and regulatory requirements, including BSA and CIP.
Follow procedures and internal controls, security, and audit standards to support compliance and mitigate risk.
Open all types of new accounts and credit cards, and cross-sell bank products and services, including self-service banking options such as ATMs and mobile banking.
Contribute to banking center and individual sales and referral goals by cross-selling and referring customers with complex needs to bank business partners.
Assist the teller line as needed to maintain service flow and support branch operations.
Participate in job-specific and other bank training programs, including mandatory regulatory compliance training.
Maintain current knowledge of internal risk controls and loss prevention, and report suspicious or unusual customer activity according to bank policy.
Comply with applicable federal and state laws, regulations, bank policies, procedures, and internal audit controls, including BSA, OFAC, USA Patriot Act, CIP, and AML requirements.
Perform other related duties as assigned, including cross-training across departments when needed.
Maintain punctuality and regular attendance and notify management of absences or tardiness.