Personal Banker I - Part Time

FIRST STATE BANK•Denton, TX

6d•Onsite

About The Position

The Personal Banker I is responsible for teller and new-account transactions, cross-selling bank products and services, and resolving customer service issues. The role processes accounts and transactions accurately and efficiently while providing professional customer service and adhering to banking regulations. Employees are expected to follow First State Bank’s guiding principles: Genuinely Care, Trust, Relentless Improvement, and Accountability. The position serves customers through needs-based conversations that build relationships, support appropriate sales, and encourage customer loyalty. It also supports compliance requirements and fraud prevention standards. Additional duties may be assigned, and the job description may change at any time.

Requirements

Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of English language structure, content, vocabulary, spelling, composition, and grammar.
For a bilingual position, proficiency in both English and Spanish.
Knowledge of arithmetic, algebra, and their applications.
Excellent attention to detail.
Ability to understand spoken information and ideas.
Ability to communicate information and ideas clearly in speech.
Ability to recognize when something is wrong or likely to go wrong and identify steps to address it.
Ability to arrange things or actions according to specified rules or patterns.
Ability to perform arithmetic quickly and correctly.
Ability to speak clearly in person and over the phone.
Near vision sufficient to review customer information on a computer and documents and visually identify customers.
Ability to identify and understand another person's speech.
Ability to select appropriate mathematical methods or formulas to solve problems.
Ability to understand written sentences and paragraphs in work-related documents.
Ability to lift at least 10 pounds to a height of 3–4 feet.
Ability to remain in stationary positions for 75% of the business day.
Ability to operate a computer and office machinery, including a calculator, adding machine, copy machine, and printer.
Ability to exchange accurate information with customers about their accounts and banking procedures.
Ability to understand the implications of new information for current and future problem-solving and decision-making and to learn technical material.

Responsibilities

Process deposit and withdrawal transactions.
Balance the cash drawer and Teller Cash Recycler (TCR).
Detect and report fraudulent or suspicious activities.
Evaluate customer needs and suggest appropriate bank products and services.
Open and process all available types of new accounts.
Take wire requests.
Assist customers with debit card and internet banking services, check ordering, stop payments, account closures, problem resolution, and special requests.
Understand consumer loan options, including terms and rates, for levels II and III.
Process consumer loan applications for levels II and III.
Complete in-branch closings for consumer loan customers at level III.
Perform miscellaneous customer service functions.
Assist supervisors with cross-training other staff members at levels II and III.
Build customer relationships through needs-based conversations that support appropriate sales and customer loyalty.
Ensure activities align with compliance requirements and fraud prevention standards.
Perform other duties as assigned.