Personal Banker (Part-Time)

Peoples Security Bank & Trust Company•Dunmore, PA

About The Position

The Personal Banker delivers an exceptional experience to customers and prospects, focusing on meeting the financial needs of the community. The role supports clients in person or virtually and works as an active member of the branch sales and service team, providing support for day-to-day branch operations and the Bank’s financial services. The position handles customer transactions, balances cash and deposits, supports ATM and vault-related activities, follows banking policies and procedures, and stays current on regulatory changes. It also provides customer service and information about account and loan activity, fees, products, services, and technology, researching more complex matters with assistance. The Personal Banker refers customers and prospects to appropriate partners for deposit, loan, cash management, merchant, or wealth management services. This position requires regular computer use and involves sitting, standing, talking, hearing, walking, handling objects, and reaching. It may also require stooping, kneeling, bending, crouching, and lifting up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
Training in customer service, polite and effective communication practices, and relationship building.
Ability to communicate through face-to-face interactions, email, video conference, text or chat, and social media.
Good interpersonal relationship skills.
Strong problem-solving skills.
Sound knowledge of branch transactions and operations.
Familiarity with the Bank’s products and services.
Proficiency with various types of technology and software.
One to two years of experience in a related position is normally required.

Nice To Haves

Associate’s degree or General Banking Diploma.

Responsibilities

Collaborate as an active member of the branch team to help achieve Bank objectives.
Process customer transactions, including checks, deposits, withdrawals, payments, money orders, cashier’s checks, and cash advances, accurately and in compliance with requirements.
Balance the cash drawer and night deposits, and balance and service the ATM.
Provide backup for vault-related and other ancillary operational duties.
Follow policies and procedures to protect customer and Bank assets, and stay current on banking regulation changes.
Maintain a strong understanding of the Bank’s products, services, and technology.
Provide customer service by answering questions about deposit accounts, loan activity, fees, and related matters.
Use available resources and assistance to research complex customer matters and address concerns in a timely manner.
Refer clients and prospects to appropriate partners for deposit, loan, cash management, merchant, or wealth management services.
Perform supportive duties as needed, which may vary depending on individual circumstances.