Personal Banker (Part-Time)

Peoples Security Bank & Trust Company • Dunmore, PA

2d

About The Position

The Personal Banker delivers an exceptional experience to customers and prospects, focusing on meeting the financial needs of the community. The role supports clients in person and virtually and serves as an active member of the branch sales and service team, providing support for day-to-day branch operations and the Bank’s financial services.

The position processes customer transactions, balances cash and services the ATM, supports vault-related and other operational duties, follows bank policies and procedures, and stays current on banking regulations. It provides customer service on deposit account and loan activity, fees, and related questions, using available resources to research more complicated matters and address client concerns promptly. The Personal Banker also refers customers and prospects to appropriate partners for deposit, loan, cash management, merchant, or wealth management needs. Ancillary duties may be adjusted according to individual circumstances.

Requirements

• High school diploma or equivalent.
• Training in customer service, polite and effective communication practices, and relationship building.
• Ability to communicate across face-to-face, email, video conference, text/chat, and social media channels.
• Good interpersonal relationship skills.
• Strong problem-solving skills.
• Sound knowledge of branch transactions and operations.
• Conversant in the Bank’s products and services.
• Proficient in using various types of technology and software.
• A minimum of 1–2 years of experience in a related position is normally required.

Nice To Haves

• Associate’s degree or General Banking Diploma preferred.

Responsibilities

• Collaborate as an active member of the branch team to help achieve bank objectives.
• Process customer transactions efficiently, accurately, and in compliance with requirements, including checks, deposits, withdrawals, payments, money orders, cashier’s checks, and cash advances.
• Balance the cash drawer and night deposits, and balance and service the ATM.
• Provide backup support for vault-related and ancillary operational duties.
• Follow bank policies and procedures to protect customer and Bank assets, and stay up to date on banking regulation changes.
• Maintain a strong understanding of the Bank’s products, services, and technology.
• Answer customer questions concerning deposit account and loan activity, fees, and related matters; research more complicated matters with assistance and address concerns in a timely manner.
• Refer clients and prospects to appropriate partners for deposit, loan, cash management, merchant, or wealth management services.
• Perform ancillary tasks that support the essential functions of the position, as applicable.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED