Personal Banker - Floater

Citizens Bank•Mukwonago, WI

25d•Hybrid

About The Position

Our Personal Banker Floaters are customer focused and are responsible for delivering exceptional customer service, supporting customer needs, and driving sales and referral opportunities across multiple branch locations. This position will assist customers with account opening and servicing needs, perform teller transactions, promote digital banking solutions, and support branch and call center operations as needed. This role travels between branches to provide staffing support, maintain operational consistency, and ensure a positive customer experience.

Requirements

High School diploma or equivalent required.
High level of professionalism, with excellent communication and interpersonal skills
Proficiency in using computer systems and banking software (Word, Excel, Internet, e-mail, and other data or software programs and applications)
High level of confidentiality
Attention to detail and strong organizational skills
Must comply with applicable laws and regulations, including but not limited to, Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT Act) and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.

Nice To Haves

1-2 years of related experience in banking preferred
Personal banking experience preferred

Responsibilities

Build strong customer relationships by understanding financial needs and recommending appropriate banking products and services.
Generate sales opportunities through customer conversations, referrals, and community engagement.
Conduct customer follow-up activities, including CD maturity reminder calls and other customer retention efforts.
Achieve individual goals and support branch sales goals through needs-based conversations and referrals.
Deliver a welcoming, professional experience by addressing customer inquiries, service requests, and concerns efficiently.
Educate customers on banking products, services, and digital tools to enhance their overall experience.
Perform transactions including deposits, withdrawals, loan payments, wire transfers, etc.
Balance cash drawer and resolve discrepancies in a timely manner.
Provide back-up support to the call center team by handling incoming customer calls as needed.
Assist customers over the phone with service requests, account inquiries, and digital banking support while maintaining a high level of customer service.
Assist customers with online and mobile banking tools, promoting awareness and adoption of digital solutions.
Stay informed on evolving digital capabilities to better support customer needs.
Adhere to all policies, procedures, and regulatory requirements while ensuring accurate transaction processing.
Identify and escalate potential fraud, suspicious activity, and risk concerns.
Support branch opening/closing procedures and maintain an organized work environment.
Participate in team meetings and ongoing training to stay current on products, policies, and procedures.
Provide additional branch support, including Safe Deposit Box access, vault and override authority, and notary services.
Other duties as assigned.