Personal Banker Floater (Full Time) - SB Stafford, TX

Prosperity Bank • Stafford, TX

108d • Onsite

About The Position

The Personal Banker Floater performs a broad range of financial services across multiple branch locations. Duties include teller transactions; customer service such as opening, closing, renewing, and maintaining accounts; answering questions about bank services; resolving account issues; and completing documentation for customer transactions. The position cross-sells bank services, provides excellent customer service, and maintains professional relationships with customers and colleagues.

The role also supports teller operations, including receiving deposits and loan payments, processing withdrawals and other financial transactions, balancing cash and assigned transactions, and following established teller procedures. Depending on division needs, duties may include call-center customer support. Regular travel to branch locations within the division is required, including out-of-town travel and occasional overnight stays. The schedule is Monday through Friday, 7:15 a.m. to 6:15 p.m., for 40 hours.

Requirements

• High school graduate or equivalent.
• At least one year of related experience and cash-handling experience.
• Good communication skills.
• Professional appearance, dress, and attitude.
• Good math and typing skills.
• Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin-counting machine, money-counting machine, and telephone.
• Dependable transportation for regular travel to branch locations within the division, including out-of-town travel; occasional overnight or multiple-night stays may be required.

Nice To Haves

• Understanding of bank operations.
• Previous teller experience.

Responsibilities

• Present and explain bank services and products, and assist customers with their financial needs, including opening, closing, and maintaining checking, savings, time deposit, IRA, safe deposit box, and savings bond accounts.
• Listen to customer concerns, gather information, answer questions, and resolve problems, including disputes involving online banking, Master Money, ATM services, or deposit accounts.
• Meet goals set on the scorecard.
• Represent the Bank courteously and professionally while performing teller functions.
• Receive deposits and loan payments in person or by mail, compute interest as needed, and process cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions.
• Disburse cash or check withdrawals in person, by telephone, or by mail, and process transfers.
• Open and close computer terminal accounts daily; process assigned cash and transactions; and balance at the end of the day.
• Process payroll deduction starts, stops, and increases; verify transactions; check endorsements and negotiability; monitor deposit amounts; and promptly detect and resolve discrepancies.
• Follow teller procedures consistently and maintain no more than one proof error within a 30-day period.
• When applicable to the division, assist call-center customers with inquiries about personal and business accounts, loans, trusts, and bank services; perform account maintenance and research; and resolve account issues.
• Maintain customer files and assist with Bank on Call, online banking, debit card services, wire transfers, interest rate inquiries, safe deposit boxes, error resolution, deceased customer matters, lost or stolen account-related items, and forged or fraudulent activity, as needed.
• Promptly resolve customer requests and questions; provide authorized account information in person, by telephone, or by mail; and process new accounts and changes to existing accounts and customer information.
• Maintain the privacy of customer account information and uphold the Bank’s quality and professional reputation.
• Coordinate effectively with area personnel and management, assist staff as required, keep the supervisor informed of activities and significant problems, and complete reports and records accurately and promptly.
• Attend meetings and training classes that may be held on weekdays, evenings, or Saturdays.
• Actively and professionally cross-sell bank services, perform related clerical duties, keep the work area clean, secure, and well maintained, and perform research and NSF duties as needed.

Benefits

• Mileage reimbursement for qualifying mileage driven outside a 25-mile radius of the associate’s home or designated base location, in accordance with the Bank’s Mileage Allowance Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED