Personal Agent (Case Manager)

UCP Oregon • Portland, OR

11d • Hybrid

About The Position

UCP Oregon is hiring a Personal Agent (Caseload Manager) for UCP Mentors, an intellectual and developmental disabilities support services brokerage. The Personal Agent manages a caseload of 36 to 40 adults in Multnomah and Clackamas Counties, serving people with varied backgrounds, living situations, and support needs. Customers may live with family or friends, experience homelessness, or live independently; they may also have mental health conditions or addictions, be transitioning into adulthood, or be aging.

The role supports customers and their families in navigating services through person-centered planning, assessing needs, and developing plans and goals. The Personal Agent helps customers secure resources and services related to employment, housing, crisis support, and direct support providers, and helps address health and safety needs. The role includes advocacy, care-coordinated problem-solving that may be urgent, intensive documentation, and monitoring service quality while ensuring customer choice and independence.

This is a 40-hour-per-week position. The typical schedule is Monday through Friday, 8:30 a.m. to 5 p.m., but may vary based on customer needs; additional hours are rarely required. Personal Agents currently work a hybrid schedule of two days in the office and three days from home. During training, more regular office attendance is required at the NE Cascade Parkway location. After training, the employee may work the hybrid schedule. The position offers a collaborative and diverse team environment.

Requirements

• Bachelor’s degree in behavioral science, social science, or a closely related field; or a bachelor’s degree in any field and one year of human service-related experience; or an associate’s degree in behavioral science, social science, or a closely related field and two years of human service-related experience; or a high school diploma or GED and three years of human services-related experience.
• Able to drive on the job and at least 18 years old, with a current driver’s license, reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record.
• Must pass a reference check and criminal history background check.
• Demonstrated commitment to customer self-determination and personalized support.
• Demonstrated ability to prioritize, meet deadlines, and manage multiple projects in a fast-paced environment.

Responsibilities

• Manage a caseload of 36 to 40 adults.
• Help customers and their families navigate the support services system using person-centered planning to assess needs and develop plans and goals.
• Help customers secure resources and services related to employment, housing, crisis support, and direct support providers.
• Address customers’ health and safety needs.
• Advocate with and on behalf of the people supported.
• Provide care-coordinated problem-solving for the caseload, sometimes on an urgent basis.
• Complete plan development, billing, daily and weekly progress notes, caseload files, and correspondence.
• Monitor the quality of services and ensure customer choice and independence.

Benefits

• $28.09 per hour.
• Eligible for overtime pay for hours worked over 40 hours per week.
• Medical, vision, prescription, and alternative care coverage, including massage therapy and naturopathy, for the employee, spouse/domestic partner, and children.
• Three weeks of paid time off per year, increasing to four weeks after five years of service at UCP.
• 11 paid holidays per year.
• 401(k) retirement plan with up to 4% employer match.
• Mileage reimbursement.
• Company laptop and cellphone.
• Opportunities for advancement and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level