Person In Charge Salem Oregon

Albertsons•Salem, OR

About The Position

The Person In Charge (PIC) is a primary contact for Safeway customers and provides friendly, courteous, and helpful service. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make decisions needed to operate it efficiently, profitably, and with superior customer service. When in charge—generally at night—the PIC supervises store employees. The role also includes Cashier-Checker duties and may require working in various store departments. The PIC provides customer service in accordance with company policy; handles emergencies, complaints, and accidents; supervises store personnel; monitors service and product replenishment on the sales floor; and helps maintain a clean and safe store. Cashier duties include operating a scanning register, taking payment and making change, bagging groceries, and assisting with carry-out when a Courtesy Clerk is unavailable. The PIC may also perform basic office functions, assist with register and scanner problems, complete end-of-day functions, count out-of-stock products, and count tills. Other duties may be assigned.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service according to company procedures and policy.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Supervise store personnel when the Store Manager and Assistant Managers are absent.
Maintain familiarity with company policies and procedures.
Monitor customer service and product replenishment on the sales floor.
Replenish displays around the checkout area.
Help maintain a clean and safe work environment.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register, total purchases, receive payment, and provide correct change.
Bag groceries and lift bags into grocery carts.
Offer carry-out assistance and perform carry-out duties when a Courtesy Clerk is unavailable.
May complete end-of-day office functions, count out-of-stock products, and count tills when other cashier-checkers leave.
Perform other duties as assigned.