Person In Charge Hillsboro Oregon

Albertsons Companies•Hillsboro, OR

10h•Onsite

About The Position

The Person In Charge (PIC) is a primary point of contact for Safeway customers and provides friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is responsible for operating the store, making necessary decisions to support profitability, efficiency, and customer service, and supervising store employees. This is generally when the PIC is in charge at night. The PIC also performs Cashier-Checker duties and may be required to work in various store departments. The position involves customer service, handling emergencies and complaints, overseeing store personnel and sales-floor service, maintaining product replenishment and a clean and safe environment, assisting cashiers with equipment issues, performing basic office functions, and operating a register to process purchases and payments. Additional duties may include closing functions, counting out-of-stock products or tills, and carrying groceries out when a Courtesy Clerk is unavailable. The role is performed almost entirely indoors. It requires frequent standing and walking, handling and grasping products, operating checkout equipment, and lifting, carrying, pushing, and pulling items at the stated weights and frequencies. The PIC may occasionally use a step stool to reach high shelves. Permits or licenses vary by store location and state or county requirements.

Requirements

Ability to follow company customer-service procedures.
Demonstrated prior customer-service skills or related experience.
Ability to interact with customers and coworkers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service according to employer procedures and company policy.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Supervise store personnel when the Store Manager or Assistant Manager is absent.
Maintain familiarity with company policies and procedures.
Monitor the sales floor for customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Help maintain a clean and safe work environment in the store.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register to total customer purchases.
Receive customer payments and count back correct change.
Bag groceries, lift bags into carts, and offer carry-out assistance; perform carry-out when a Courtesy Clerk is unavailable.
May complete end-of-day office functions.
May count out-of-stock products.
May count tills when other cashier-checkers leave.
Perform other duties as assigned.