Person In Charge (PIC) Ephrata

Albertsons Companies•Ephrata, WA

2d•$17 - $21•Onsite

About The Position

The Person In Charge (PIC) provides customer service, oversees store personnel when the Store Director or Assistant Store Director is absent, and helps maintain a safe, clean, and well-stocked store. The position supervises the sales floor, responds to emergencies and customer complaints, and assists employees with register, computer, and scanner issues. The PIC also performs cashiering and basic office duties, including receiving payments, making change, bagging groceries, assisting with carryout, and potentially completing end-of-day office tasks, counting out-of-stock products, and counting tills. The role is performed entirely inside the store, with rare work outside. The environment may involve seldom handling mild detergents or glass cleaner. The job requires frequent standing and walking, repetitive handling and grasping, customer and employee interaction, and physical tasks such as lifting, carrying, pushing, pulling, reaching, bending, and occasional use of a step stool. This is a safety-sensitive position. Permits or licenses vary according to store location and state or county requirements.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service according to employer procedures and company policy.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Supervise store personnel during the absence of the Store Director or Assistant Store Director.
Maintain familiarity with company policies and procedures.
Supervise the sales floor to monitor service and product replenishment.
Replace stock in displays surrounding the checkout area.
Help maintain a clean and safe work environment in the store.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register to total customer bills.
Receive customer payments and count back correct change.
Bag groceries and lift bags into grocery carts.
Offer carryout assistance and perform carryout when a Courtesy Clerk is unavailable.
May complete the close-of-day function in the office.
May count out-of-stock products.
May count tills when other cashier-checkers leave.
Perform other duties as assigned.