Scheduling Coordinator

West Shore Home Recruiting•Irving, TX

13d•Onsite

About The Position

West Shore Home is hiring a Permitting Inspection Scheduler to coordinate inspections for customer projects across its locations. The role works with customers and internal teams to schedule appointments, maintain accurate records, and ensure inspections are completed in accordance with local requirements. It is a high-volume, detail-oriented position focused on communication, organization, problem-solving, and delivering an exceptional customer experience. The position is onsite in Irving, Texas, Monday through Friday, from 8:00 AM to 4:30 PM.

Requirements

High school diploma or equivalent.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and customer service skills.
Ability to handle a high volume of calls while maintaining accuracy and professionalism.
Strong problem-solving skills and a proactive approach to work.

Nice To Haves

At least 2 years of customer service experience.
Experience with Salesforce and Microsoft Excel.

Responsibilities

Make high-volume inbound and outbound calls to schedule customer inspections.
Communicate with customers through phone calls, emails, and text messages.
Respond to incoming calls and voicemails, directing inquiries as needed.
Review reports to identify jobs ready for inspection and coordinate scheduling.
Accurately document inspection details and updates in the CRM system.
Ensure inspections are completed in accordance with local requirements.
Partner with branch leadership and Customer Service teams to identify jobs ready for inspection.
Provide updates to leadership on inspection status and progress.
Maintain established performance metrics while delivering exceptional customer service.