Permit Technician- Planning and Development (Civil Service)

City of Dallas

5d•$24 - $27•Onsite

About The Position

Under general direction, provides accurate technical analysis of data, plans preparation, and general planning assistance for the Development Services Department. Exercises no supervision. The Planning & Development Department is seeking candidates with exceptional customer service skills to support a high-volume public service environment. Preference may be given to candidates with experience in permit processing, development services, municipal operations, or other regulatory environments. Bilingual proficiency in English and Spanish is highly desirable due to frequent interaction with Spanish-speaking customers. Candidates should possess strong communication, problem-solving, and organizational skills, with the ability to learn and navigate multiple software systems while providing accurate and efficient customer service.

Requirements

Knowledge of codes, ordinances, rules, and regulations related to commercial and residential building construction.
Skills in building and maintaining an accurate database for GIS, with the ability to pay close, accurate attention to details.
Ability to read plot plans and site plans of residential and commercial projects and the ability to read and interpret blueprints.
Ability to operate a personal computer, scanner, printer, general office equipment or other equipment as necessary to complete essential function.
Ability to receive detailed information through oral communication.
Ability to perform a variety of physical skills including, but not limited to seeing, sorting, sitting, lifting, hammering, calculating, typing, and writing.
Ability to maintain effective working relationships with planning staff and to coordinate a wide variety of tasks with the public interaction.
Three (3) years of heavy customer service experience AND/OR experience performing residential/commercial inspections or plans examination.
Must obtain International Code Council (ICC) Certification as a Permit Technician within probationary period.

Nice To Haves

Exceptional customer service skills
Experience in permit processing, development services, municipal operations, or other regulatory environments.
Bilingual proficiency in English and Spanish
Strong communication, problem-solving, and organizational skills
Ability to learn and navigate multiple software systems

Responsibilities

Inputs, tracks, and processes permits; maintains thorough documentation for associated permits and certificates of occupancies.
Answers general questions and provides guidance related to processes and services including how to apply for permits, submittal requirements, code interpretations, and other procedures to citizens, developers, contractors, and builders.
Researches and utilizes applicable standards within the International Codes to assist customers with their development questions.
Provides general technical support to the Building Official, the Deputy Building Official, and the Building Inspection staff.
Performs other related duties as assigned.