Permit Technician - Community Development

City of Savage•Savage City Hall, MN

11d•Onsite

About The Position

The City of Savage is seeking a full-time Permit Technician for its Community Development Department. This role serves as a key resource for residents, contractors, and businesses, contributing to safe and sustainable development. The Permit Technician is responsible for customer service and administrative support, including receiving permit applications, coordinating plan reviews and inspections, issuing permits, maintaining records, and providing information on permitting processes.

Requirements

Experience using computerized permitting, licensing, or records management systems and Microsoft Office applications.
Ability to accurately and consistently interpret and apply City policies, procedures, ordinances, and applicable building codes.
Ability to establish and maintain positive and professional working relationships with residents, contractors, developers, coworkers, and other public agencies.
Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain accurate records.
Effective verbal and written communication skills.
High school diploma or GED.
Three years of customer service, administrative support, or permit processing experience in local government, construction, building inspections, planning, or another closely related field.

Nice To Haves

Associate’s degree or higher in related field.
Permit Technician Certification from the International Code Council (ICC).
Experience processing building permits or working in a city or county Community Development or Building Inspections department.
Strong knowledge of building construction terminology, inspection sequencing, and interrelated building systems (structural, mechanical, plumbing, electrical).
Working knowledge of the Minnesota Department of Labor and Industry State Building Code and local development regulations.
Experience with basic accounting tasks and payment processing.
Proficiency in a second language that is commonly spoken in the community.

Responsibilities

Provides customer service to residents, contractors, developers, and design professionals by responding to inquiries in person, by phone, and via email regarding permitting requirements, application procedures, inspections, ordinances, and related processes.
Schedules inspections for the Building Official and Building Inspectors and provides general administrative support to the Building Inspections Division.
Prescreens applications for completeness and accuracy.
Processes applications and issues permits and related documents in accordance with applicable codes, ordinances, and departmental procedures.
Verifies application completeness and submittal of required documentation.
Coordinates distribution of plans and documents through electronic permitting system to internal departments and external agencies.
Tracks applicant status, monitoring permit activity throughout the lifecycle, communicating review outcomes and required corrections, and following up on outstanding items through permit issuance, closure, or expiration.
Prepares, processes, and maintains permits, correspondence, notices, reports, agendas, meeting materials, minutes, and other departmental documents.
Maintains accurate permit records, databases, and document management systems through data entry, records updates, file management, and adherence to records retention and data practices requirements.
Researches permit histories, property records, and related information to support internal operations, respond to customer inquiries, and fulfill data requests, including research, redaction, and distribution of public information.
Coordinates with City departments, external agencies, plan reviewers, and inspectors to facilitate permit reviews, approvals, and inspections.
Collects permit fees, processes payments, reconciles transactions, and supports accounting of revenues, escrow accounts, and refunds in accordance with City and State requirements.
Supports operation and maintenance of permitting and electronic plan review systems, including troubleshooting, data integrity, and process coordination.
Creates written materials including application forms, public handouts, web content, and informational documents to support permitting services and customer understanding.
Uses physical and electronic measuring tools as needed to support permitting and inspection-related functions.
Performs other related work as assigned.