Permit Coordinator / CSR
About The Position
John Owens Services, Inc. is hiring an experienced, organized, and detail-oriented Permit Coordinator to join its office team. The role primarily manages permits, inspections, and related administrative processes, while also providing customer service and call center support as needed. It is an in-office position in Petaluma, California, with a Monday–Friday schedule and office hours between 7:30 a.m. and 5:30 p.m. The position is listed as full-time, 40 hours per week, paying $24–$30 per hour depending on experience. The company serves Marin and Sonoma counties and provides residential HVAC, plumbing, hydronic, drain cleaning, and electrical services. The successful candidate will take initiative, communicate confidently, manage deadlines, and balance multiple responsibilities in a fast-paced environment.
Requirements
- Previous customer service or call center experience is required.
- Strong organizational skills and exceptional attention to detail.
- Ability to manage multiple projects, prioritize tasks, and meet deadlines independently.
- Confident, professional communication skills, both over the phone and in writing.
- Ability to manage customer conversations, think quickly, and problem-solve.
- Proficiency with computers, email, data entry, and multiple software systems.
- Ability to communicate with homeowners, building departments, inspectors, and third-party agencies.
- Reliability, self-motivation, and adaptability when priorities change.
- Valid driver's license required.
Nice To Haves
- 1–3 years of permit coordination, permit processing, or related experience preferred.
- Experience in HVAC, plumbing, construction, or home services.
- Knowledge of HERS testing, local permitting processes, or rebate programs.
Responsibilities
- Prepare, review, and submit permit applications to local building departments.
- Verify project information and ensure accurate documentation and data entry across multiple software systems.
- Track permit applications, follow up on approvals, and manage permit closeouts.
- Coordinate HERS testing with third-party agencies and schedule final inspections with homeowners.
- Communicate with building departments, inspectors, customers, and internal staff to keep projects moving forward.
- Maintain accurate permit records, inspection results, job cards, and required documentation.
- Monitor permit deadlines and proactively follow up on outstanding requirements.
- Assist with energy rebate applications and document failed inspections as needed.
- Assist the call center with incoming customer calls during busy periods or as needed.
- Guide customer conversations, answer questions, and schedule service appointments.
- Communicate appointment information, company policies, and next steps.
- Assist with outbound customer calls, appointment confirmations, and follow-ups when needed.
- Update customer information and scheduling details accurately in company software.
Benefits
- Medical, dental, vision, and life insurance
- Paid vacation and 6 paid holidays
- 401(k) retirement plan with company match after the required waiting period
- Training and opportunities for professional growth
- Supportive, team-oriented work environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
