Perf Ops Support Assoc 1
About The Position
The Performance Operations Support Associate 1 supports U.S. Bank’s Centralized Collateral Documents team by reviewing, organizing, and preparing physical and electronic collateral documentation. This back-office role serves internal business lines and helps ensure required documents are complete, accurate, and available for foreclosure-related processes and other document-control activities. Work is volume-driven, with priorities determined by incoming file volume. The associate reviews physical files, document boxes, stacks of documents, and PDF folders for required collateral documentation, which may include original notes, mortgages, title policies, assignments, endorsements, and allonges. The department handles documentation related to foreclosure, bankruptcy, lost-note activities, LNA, Ginnie Mae sales, foreclosure sales, document assignments, loan modifications, and attorney requests, among other document-control processes. The team prepares and handles documentation but does not own the related downstream processes. The role is expected to work in the office five days per week at the Moreland Servicing Center in Kentucky.
Requirements
- High school diploma or equivalent.
- One to two years of experience in a business and general office environment.
Nice To Haves
- Strong attention to detail when reviewing and organizing documentation.
- Ability to work accurately in a high-volume, processing-focused environment.
- Flexibility and willingness to adapt to new methods and changing priorities.
- Willingness to learn responsibilities beyond the initial assignment.
- Ability to organize physical and electronic files consistently.
- Ability to collaborate with internal business partners and external contacts.
- Interest in continued learning, cross-training, and professional development.
Responsibilities
- Review physical and electronic collateral files for required documentation.
- Organize documents in the required order and remove staples or other materials in preparation for imaging.
- Verify that document packages contain required notes, mortgages, title policies, assignments, endorsements, allonges, and other materials.
- Confirm that documents are intact and determine whether each package is complete or incomplete.
- Update MSP to reflect document availability and package status.
- Transfer completed document packages to the imaging team for digitization.
- Support internal business lines by helping obtain, route, prepare, or correct documentation.
- Communicate with internal partners and, when needed, vendors, document custodians, and attorneys.
- Adapt to changing priorities, processes, and incoming work volumes.
- Participate in training and cross-training to build knowledge of additional departmental functions.
Benefits
- Healthcare, including medical, dental, and vision coverage.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
