Perf Events Ops. Rep.

American Kennel Club•Raleigh, NC

1d•Hybrid

About The Position

This person is responsible for efficiently processing performance event results and applications, working within AKC platforms, and providing customer service to AKC clubs and participants. Day-to-day work includes recording results from approximately 15 sports to individual dog records and assisting clubs with upcoming events. The representative handles inquiries from dog owners and clubs about results, awards, and titles; makes official corrections; and completes event application requests. The role requires applying critical thinking to sport-specific regulations, rules, policies, and procedures. It is not solely a data-entry position: the representative must work as part of a team, adapt to daily workload priorities, and manage deadlines. This is a hybrid position requiring at least three days per week in the Raleigh, North Carolina office.

Requirements

Computer literacy and familiarity with Microsoft Office, including working knowledge of Word and Excel.
Working familiarity with word processing and spreadsheets.
Excellent organizational skills.
Strong analytical and problem-solving abilities, including the ability to analyze information and isolate issues before they escalate.
Above-average decision-making abilities.
Ability to function in a high-stress environment with frequent distractions and maintain heavy production requirements.
Ability to perform tasks with minimal direction; self-motivation.
Willingness to make phone calls and send emails to clubs that have not submitted results on time.
Motivation and a can-do attitude.
Ability to work as a team player and adapt to changing daily workload priorities and deadlines.

Responsibilities

Input and evaluate performance event results, identify potential processing issues, and maintain organized results records.
Proactively contact event secretaries, exhibitors, or other relevant parties to resolve issues with results.
Answer telephone inquiries about results status and assist clubs with the online event management system.
Help callers navigate AKC’s website and use relevant features, including judge searches and upcoming-show information.
E-file event results, secretary’s reports, associated fees, faxed documents, emails, and other pertinent records; assist with cataloging and storing event results.
Analyze incoming data submitted on paper, online, or by fax; enter paper records into the appropriate application and scan images into AKC records when appropriate.
Evaluate incoming information for validity under AKC standard procedures and regulations.
Pursue outstanding results with event secretaries and club officers to ensure receipt and processing before monthly deadlines.
Work with customers to resolve missing information, procedural violations, or eligibility issues through phone calls, emails, or written correspondence.
Carefully document customer-provided information and scan correspondence under the event record in the system.
Process payments by cash, check, or credit card; scan and index documentation; and read, respond to, and store emails.
Perform tasks with minimal direction while maintaining production requirements and adapting to daily workload priorities.