Perf Events Ops. Rep.

AKC•Raleigh, NC

5d•Hybrid

About The Position

This person is responsible for efficiently processing performance event results and applications while providing a high level of customer service to AKC clubs and participants. Day-to-day work includes recording results from approximately 15 different sports to individual dog records, assisting clubs with upcoming events, and responding to inquiries from dog owners and clubs about results, awards, and titles. The role also includes making official corrections and completing event application requests. The representative applies critical thinking to work within each sport’s rules, regulations, policies, and procedures. This is not a data-entry-only position; it requires teamwork, flexibility as workloads are prioritized, and the ability to meet deadlines. The position analyzes and processes event information submitted on paper, online, or by fax; resolves issues with event secretaries and other customers; pursues outstanding results before monthly deadlines; maintains and organizes records; and documents customer communications. It also supports clubs using the online event management system and answers questions about AKC website navigation and related features. The position is hybrid and requires at least three days per week in the Raleigh, North Carolina office.

Requirements

Computer literacy and familiarity with Microsoft Office, including working knowledge of Word and Excel.
Working familiarity with word processing and spreadsheets.
Excellent organizational skills.
Strong analytical and problem-solving abilities, including the ability to identify and isolate issues before they escalate.
Above-average decision-making abilities.
Ability to work in a high-stress environment with frequent distractions, perform tasks with minimal direction, and meet heavy production requirements.
Self-motivation and willingness to make phone calls and send emails to clubs that have not submitted results on time.
Ability to work as a team player, adapt to changing workload priorities, and handle deadline pressure.
Motivated, can-do attitude.

Responsibilities

Input information pertaining to performance event results.
Evaluate incoming information for accuracy and validity under AKC procedures and regulations, and anticipate potential processing issues.
Contact event secretaries, exhibitors, club members, or other customers to resolve problems, missing information, procedural violations, and eligibility issues.
Pursue outstanding results with event secretaries and club officers to ensure they are received and processed before monthly deadlines.
Maintain the order and organization of results and assist with cataloging and storing event records.
Answer telephone inquiries about results status, dog results, awards, and titles.
Assist clubs with the online event management system and help callers navigate AKC’s website and related features, including judge searches and upcoming shows.
E-file event results, secretary’s reports and fees, faxed documents, emails, and other relevant documentation.
Enter paper records into the appropriate application and scan images into AKC records where appropriate.
Carefully document information received from customers, including through email and written correspondence.
Complete official corrections and event application requests.