LS- Performance Manager

NCB Management Services Inc•Overland Park, KS

About The Position

LegalStream is seeking an experienced, detail-oriented Attorney Network Performance Manager to oversee and improve the performance of its national network of collection law firms. The role manages firms with open inventory, supports compliance, maximizes recoveries, and improves operational efficiency across the legal network. The position requires experience in litigation recovery and knowledge of collections and creditors’ rights, along with strong collaboration, project management, and data analysis skills. The preferred work location is onsite in Overland Park, Kansas, with a remote possibility available. The schedule is full-time, Monday through Friday, from 8:00 AM to 5:00 PM.

Requirements

At least 5 years of experience in collections litigation or creditors’ rights recovery.
Strong knowledge of legal collections operations, law firm performance evaluation, and inventory management.
High proficiency with Microsoft Office tools, including Outlook, Excel, and Word.
Experience using legal collections software.
Excellent organizational, communication, and time management skills.
Detail-oriented and self-disciplined, with the ability to prioritize workload and meet deadlines.
Strong data analysis skills, including the ability to interpret performance trends and develop improvement strategies.
Experience managing a multi-state law firm network.
Comfort leading calls, conducting performance reviews, and driving accountability with legal partners.
Knowledge of compliance requirements and regulatory standards in collections and legal recovery.

Nice To Haves

Familiarity with CLS Collection Master.

Responsibilities

Monitor, evaluate, and report on law firm performance across multiple states and clients.
Analyze KPIs and performance dashboards to track liquidation results, compliance, and exception handling.
Conduct monthly performance review calls with active firms, discuss scorecards, and align on improvement plans.
Provide day-to-day support and guidance to law firms and clients regarding case status, expectations, and compliance standards.
Address account-level concerns, settlement approvals, affidavit processes, and document and media management issues.
Make strategic recommendations for account placement to improve client recovery and portfolio performance.
Create and monitor action plans for underperforming firms and track corrective measures.
Compare firm performance trends and develop recovery forecasts.
Monitor compliance with EDI reporting standards and assist firms in correcting file or status reporting errors.
Oversee account exceptions and ensure alignment with client-defined objectives and SLAs.
Track, manage, and follow up on law firm issues through resolution.
Identify geographic gaps in legal coverage and assess potential law firm partners for onboarding.
Manage law firm onboarding and offboarding processes in collaboration with internal teams.
Lead and support independent and cross-department projects relating to account movement, documentation, and other special assignments.