FOH Manager-LS

Q39 LLC INC•Lee's Summit, MO

About The Position

The FOH Manager leads and supports the Q39 guest experience by developing and managing the assigned front-of-house team, ensuring consistent hospitality, upholding service and quality standards, and supporting revenue and cost-control measures. The role is accountable for smooth daily operations, guest satisfaction, and alignment with Q39’s vision and values. The position reports to the General Manager and offers starting compensation of $62,000 for full-time work.

Requirements

Minimum 3 years of experience in a full-service, high-volume restaurant management role.
Strong leadership and coaching skills, with a proven ability to manage and develop teams.
Demonstrated knowledge of FOH operations, guest service standards, and cost controls.
Effective communication, problem-solving, and conflict-resolution skills.
Ability to multitask and remain organized in a fast-paced, dynamic environment.

Responsibilities

Lead, coach, and hold assigned FOH team members accountable for performance, hospitality, and adherence to Q39 standards.
Ensure guests receive attentive, professional, and memorable service; resolve concerns with care and urgency.
Oversee accuracy and consistency of food and beverage presentation, order delivery, and hospitality standards.
Support financial goals through labor efficiency, inventory controls, and adherence to operating procedures.
Provide ongoing training, coaching, and feedback to develop team members’ skills and alignment with Q39 values.
Maintain a clean, organized, and safe dining room and FOH facility; promptly report or address maintenance needs.
Partner with FOH and BOH leaders to ensure smooth service execution and a consistent guest experience.
Manage assigned inventory categories, including ordering, receiving, and monitoring usage for accuracy and cost efficiency.
Anticipate operational challenges, make sound decisions under pressure, and adapt to changing guest and team needs.
Demonstrate EOS Leadership, Management & Accountability by providing clear direction and holding self and others accountable.