FOH Manager-LS

Q39 LSMO•Lee's Summit, MO

7d•Onsite

About The Position

The FOH Manager plays a critical role in leading and supporting the Q39 guest experience. This role is responsible for developing and managing the assigned team, ensuring consistent hospitality, upholding Q39 service and quality standards, and driving revenue and cost-control measures. FOH Managers are accountable for smooth daily operations, guest satisfaction, and alignment with Q39’s vision and values. The position is located at Q39 LSMO in Lees Summit, Missouri, reports to the General Manager, and has a stated starting compensation of $62,000. It is full-time.

Requirements

At least 3 years of experience in a full-service, high-volume restaurant management role.
Strong leadership and coaching skills, with a proven ability to manage and develop teams.
Demonstrated knowledge of FOH operations, guest service standards, and cost controls.
Effective communication skills and excellent problem-solving and conflict-resolution skills.
Ability to multitask and remain organized in a fast-paced, dynamic environment.

Responsibilities

Lead, coach, and hold assigned FOH team members accountable for performance, hospitality, and adherence to Q39 standards.
Ensure every guest receives attentive, professional, and memorable service; resolve concerns with care and urgency.
Oversee accuracy and consistency of food and beverage presentation, order delivery, and hospitality standards.
Support financial goals through labor efficiency, inventory controls, and adherence to operating procedures.
Provide ongoing training, coaching, and feedback to team members to support skill growth and alignment with Q39 values.
Maintain a clean, organized, and safe dining room and FOH facility; promptly report or address maintenance needs.
Partner with other FOH and BOH leaders to ensure smooth service execution and a consistent guest experience.
Manage assigned inventory categories, including ordering, receiving, and monitoring usage for accuracy and cost efficiency.
Anticipate operational challenges, make sound decisions under pressure, and adapt to evolving guest and team needs.
Demonstrate strong leadership, provide clear direction, and consistently hold self and others accountable through EOS Leadership, Management & Accountability (LMA).