Performance Design Consultant II (Hybrid)

TruStage•Madison, WI

17d•Hybrid

About The Position

The Performance Design Consultant II leads complex performance design projects in support of Lending Program Performance, from intake through execution, measurement, and continuous improvement. The role combines design and development expertise with project leadership, stakeholder consultation, and performance measurement to align solutions with business priorities and achieve measurable outcomes. It also leads field effectiveness and delivery excellence initiatives that strengthen lending capability, readiness, and execution, and develops certification, training, and partner engagement strategies to improve performance and results. The position manages learning and development projects and budgets, evaluates program effectiveness, applies data and feedback to improve solutions, and supports delivery as needed. It may also provide guidance to peers on design, project management, and performance practices. The listed duties are not exhaustive, and other duties may be assigned.

Requirements

Bachelor’s degree in instructional design, learning and development, organizational development, education, communications, business, or a related field, or an equivalent combination of education and experience.
At least 5 years of experience in instructional design, performance consulting, learning and development, or a related field, including demonstrated experience leading projects from intake through implementation.
Advanced experience in instructional design, performance consulting, or related work.
Strong project management skills, including scoping work, creating project plans, managing timelines, coordinating stakeholders, and addressing risks and dependencies.
Experience designing and developing performance solutions, learning assets, tools, or resources aligned with business needs and performance goals.
Knowledge of instructional design principles, adult learning practices, and methods for evaluating solution effectiveness.
Experience leading stakeholder consultations, gathering requirements, defining success measures, and translating business needs into actionable design plans.
Experience using data, feedback, and performance measures to assess outcomes and improve solutions.
Strong communication, collaboration, and stakeholder management skills, including the ability to influence decisions and maintain alignment across partners.
Strong organization and prioritization skills, including the ability to manage multiple initiatives and shift focus based on business needs.
Experience with learning technologies, content development tools, project tracking tools, and performance reporting methods.
Strong attention to detail and commitment to quality, consistency, and timely delivery.
Strong analytical and problem-solving skills.
Ability to prioritize work based on business needs, impact, and available capacity.
Ability to influence decisions, build alignment, and move work forward across partners.

Nice To Haves

An advanced degree is a plus but not required.
Relevant certifications in talent development, instructional design, project management, or related disciplines, such as CPTD, APTD, or PMP.

Responsibilities

Build on all responsibilities of Performance Design Consultant I.
Lead intake, scoping, prioritization, and resource alignment for assigned work.
Manage complex design and development projects involving multiple stakeholders, timelines, and dependencies.
Define project goals, success measures, and performance outcomes at the start of each initiative.
Track project progress, delivery milestones, and business impact, and communicate updates to stakeholders.
Use data, feedback, and performance results to improve solutions and adjust project direction as needed.
Conduct quality assurance reviews to ensure deliverables are accurate, effective, and aligned with standards.
Support delivery when needed and guide peers on design, project management, and performance practices.
Monitor and evaluate learning program effectiveness using feedback, surveys, assessments, and other evaluation methods, and make improvements based on results.
Stay current on industry trends, best practices, and emerging learning and development technologies, and recommend innovative approaches to enhance training effectiveness.
Manage learning and development budgets, track expenses, and ensure initiatives are cost-effective.
Lead field effectiveness and delivery excellence initiatives that strengthen lending capability, readiness, and execution.
Develop certification, training, and partner engagement strategies to improve performance and support business priorities.