People Support Onboarding Specialist

Sound Physicians

6h•Remote

About The Position

This detail-oriented and highly organized position supports the seamless integration of new hires into our organization, providing a best-in-class onboarding experience. In this role, you will work with multiple systems such as UKG and Salesforce to manage and facilitate the completion of pre-boarding paperwork and ensure all new hire data is accurately entered into our HRIS system. You will serve as a primary point of contact for cross-functional teams during the pre-boarding phase and ensure these teams and new hires have the information and tools they need to begin their employment journey with us. This role is critical to ensuring a positive first impression and smooth start for new hires, which supports overall retention and engagement. This is a temporary role anticipated to last approximately 6 months. This is a virtual, work-from-home opportunity.

Requirements

High School Education or equivalent
Strong proficiency in HRIS systems (experience with UKG, Salesforce, or similar platforms is a plus).
Familiarity with case management systems like FreshService.
Comfort with learning and adapting to new tools or systems as needed.
1–2-years’ experience in an HR, recruitment, or administrative role, with a focus on onboarding or employee data management
2+ years working with MS Office Platforms (Outlook, Teams, Excel, etc.)
Data Entry Proficiency: Strong data entry skills, with a focus on accuracy and speed.
Communication Skills: Effective written and verbal communication skills, with the ability to respond to employee inquiries in a clear and professional manner.
Time Management: Ability to prioritize tasks, manage workload, and meet deadlines in a fast-paced environment.
Confidentiality: Demonstrated commitment to maintaining confidentiality and handling sensitive employee information with discretion.
Must have a reliable internet connection and a dedicated workspace conducive to maintaining confidentiality

Nice To Haves

Resourcefulness: Proactive willingness to utilize available information and tools to figure things out.
Self-Motivation: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what’s next.
Trustworthiness: Demonstrates a high degree of integrity; keeps confidences; does what they say they will do.
Being Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority
Bias toward action: Has a focus on progress rather than perfection. Breaks things into bite-sized pieces in order to make progress against larger goals.
Teamwork: Proactively seek to work with others to accomplish a common goal. Willingness to share challenges and successes with others.

Responsibilities

Partnering with multiple cross-functional teams, such as our clinical site onboarding team (Sound Board), Regional and Site Operations, People Operations and Recruiting to ensure appropriate information is accurately gathered and entered for each newly hired colleague
Supporting onboarding activities for new business, working closely with the Implementations team to ensure timelines are met for high-volume, quick turnaround hiring.
Utilizing UKG (UltiPro), Salesforce, and other platforms to gather and input new hire data, track document completion, and maintain accurate records. Monitoring and updating employee profiles to ensure consistency across all systems.
Interpreting employment agreements to determine employment type, benefits packages, salary and more.
Coordinating the collection and completion of all pre-boarding documents (e.g., tax forms, employment contracts, etc.) for new hires. Ensuring timely submission and compliance with company policies and federal guidelines.
Ensuring completion of I-9 documents in compliance with federal and company guidelines.
Sending information, documents, and directions for completion directly to new hire, which varies based upon position type.
Responding to inquiries and guide new employees through the onboarding process through FreshService, our People Support Case Management System.
Contacting New Hire and/or various cross-functional teams for progress updates toward activity completion necessary to complete the onboarding process
Assisting with data gathering/reporting on onboarding activity and statuses, or other HR-related information, as required
Handling sensitive employee information with the utmost confidentiality and ensure all actions comply with company policies
Managing multiple e-mail boxes