Onboarding Specialist

McGee Air Services • Renton, WA

16h • $23 - $32 • Hybrid

About The Position

The Onboarding Specialist is an experienced, focused, energetic, and enthusiastic team member that leads the pre-employment hiring processes for all new team members; with a focus on providing a best-in-class new hire experience. This role is responsible for all facets of the new hire journey including background screening, pre-employment drug testing, completion of required company forms/documents, and all other processes that need to be conducted prior to a new hire first day. This role will work autonomously and efficiently providing support, guidance, and proactive support to new team members during their new hire journey. In addition to the above responsibilities, the onboarding specialist will assist with the resolution of current team member inquiries via the Team Member Service Center.

Requirements

• 1 or more years of experience in human resources or customer service.
• Detail oriented with the ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Excellent communication skills (e.g., verbal, written, and listening).
• Strong organizational and time management skills, with the ability to cope with conflicts caused by competing priorities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Team-oriented and flexible in approach to change and type of work assigned.
• Passion for customer service and high expectations for quality and accuracy.
• Ability to influence others, work cross-functionally, and contribute positively to a team-oriented, safety-first culture.
• Occasional lifting up to 25 pounds.
• Ability to travel up to 25%, sometimes overnight.
• Ability to obtain & maintain an airport SIDA badge and US Customs seal.
• Ability to work a flexible schedule that could include some early mornings, late nights, or weekends.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.

Nice To Haves

• Bachelor’s degree or equivalent.
• Experience using HRIS systems.
• Experience working in a ticketing system or call queue.
• Aviation, Transportation, or related industry experience.

Responsibilities

• Provide exceptional service by addressing team member inquiries related to HR policies and processes.
• Oversight and facilitation of companywide onboarding processes, including verification of documentation for security clearances, ensuring pre-employment requirements are met.
• Track status of background checks, pre-employment paperwork and facilitate all required pre-employment screening.
• Enter data into various Human Resources systems, worksheets, and databases, maintain records and compile reports from systems as needed.
• Triage and respond in a timely manner to team member and new hire inquiries via phone, email, and the team member service center ticketing system.
• Promote McGee Air Services as the “best place to work” through deliberate and experience focused communication and engagement throughout the entire new hire journey.
• Aid Human Resource team with compliance.
• Maintain confidentiality and ensure secure handling of applicant and team member information as well as company data.
• Assists with various station support activities to include airport badging, parking, US Customs, and/or other certification and/or clearance requirements.
• Take ownership of large-scale projects that contribute to improved team member experience.
• Manage and resolve issues efficiently, ensuring a positive experience and timely resolution.
• Prepare, organize, and maintain pre-employment and station personnel-related records and files, ensuring accuracy and record retention compliance.
• Assist with the exit interview process.
• Travel in support of new hire onboarding processes and presentations.
• Collaborate with HR team members to address common concerns and share insights into process improvement.
• Maintain open and honest communication that creates an inclusive, engaging and high-performance culture that demonstrates McGee’s values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride.
• Perform other duties as assigned to support McGee’s successful business operation.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, & Horizon Air…explore the world on us!
• Comprehensive medical, dental, & vision insurance.
• 401(k) with company match.
• Company provided life insurance.
• Opportunity to earn additional pay each quarter based on performance.
• Generous holiday pay and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees