Onboarding Specialist

Syndigo • Chicago, IL

13h • Hybrid

About The Position

Syndigo is a leader in software and services for master data, product information, digital assets, and content syndication and analytics across various industries. They connect over 50,000 global users across 12,000+ global brands with more than 1,750 global retailers, providing rich, accurate product content to help consumers shop online and enable efficient supply chains. The Onboarding Specialist supports a high volume of low-complexity onboarding cases for new clients using Syndigo's syndication platform. This hybrid role serves as a primary point of contact for syndication essentials onboarding engagements, ensuring clients are successfully set up and guided to appropriate training resources. The specialist focuses on efficient and consistent execution of defined onboarding processes, emphasizing responsiveness, accuracy, and customer experience. With support from senior team members, this role helps accelerate clients' Time to First Value (TTFV) and ensures clients are confident in using the Syndigo platform. Typical onboarding timelines range from 4 to 6 weeks.

Requirements

• 0–2 years of experience in customer service, onboarding, or technology-related roles
• Strong proficiency with Microsoft Office (Outlook, Teams, Word, Bookings)
• Ability to work independently in a hybrid environment
• Curiosity and aptitude for learning technology or SaaS platforms
• Clear written and verbal communication skills
• Strong organization and time management in a high-volume environment
• Ability to follow defined processes and workflows
• Comfortable asking questions and seeking guidance

Nice To Haves

• Salesforce experience preferred
• Churn Zero experience preferred

Responsibilities

• Serve as the primary onboarding contact syndication clients
• Set up client accounts in Syndigo’s syndication platform following documented processes
• Guide clients through onboarding via email and virtual meetings
• Direct clients to standard training materials and self-service resources
• Track onboarding progress and maintain accurate documentation in Salesforce and Churn Zero
• Identify basic issues or risks and escalate more complex topics appropriately
• Collaborate with internal teams (Support, Product, Commercial) as needed
• Meet defined SLAs and productivity targets for case volume and timelines

Benefits

• competitive health insurance benefits
• PTO
• volunteer time off
• employer-paid short- and long-term disability
• parental leave
• adoption leave
• 401(k)
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed