People Success Partner- Employee Relations

Tekion

10d • Onsite

About The Position

The Role
People do their best work when they feel heard, treated fairly, and supported through difficulty. As our Employee Relations Manager (US/CAN/EMEA) — known internally as our People Success Partner — you are the person who makes that possible.
This is a full-spectrum employee relations role with real ownership and meaningful scope. You will run complex investigations, coach managers for incredible success – including documenting performance proactively, designing compliance training that actually changes behavior, and own the employee handbook. You are not a support function — you are a strategic one.
You report directly to the Sr. Director, People Business Partners. You work alongside our People Business Partners, who bring business context to every case. You own the process, the documentation, the training, and the compliance infrastructure. You are the expert this team and this company needs right now.

Requirements

• 5–7 years of employee relations experience with a meaningful investigations portfolio — you have run complex cases involving senior employees and know what it takes
• Have coached managers on performance documentation and difficult conversations — not just advised them reactively when something went wrong
• Have designed or delivered compliance or management training that actually changed behavior — not just checked the box
• Have deep working knowledge of California employment law and multi-state requirements — and you stay current
• Have owned a handbook or policy document from creation or full refresh through implementation — not just contributed to a section
• Can hold a difficult conversation with a frustrated senior leader and stay completely grounded
• Document everything, miss nothing, and understand that the paper trail is the protection
• Are fully committed to working in our Pleasanton, CA office five days per week

Nice To Haves

• SHRM-CP, PHR, or employment law certification
• Experience at a high-growth SaaS or tech startup where ER volume was high and resources were lean
• Familiarity with Workday and Emtrain
• Multi-country ER experience across US, Canada, and EMEA
• Background supporting a company through rapid headcount growth where policies needed to scale quickly
• Experience facilitating manager training or brown bag sessions to a mixed-level audience

Responsibilities

• Coach people managers to full success across all client groups. Ensuring Managers are hold employees accountable and ensure they are setting clear expectations.
• Deliver regular brown bag sessions and manager enablement workshops on: coach hiring managers in proper hiring ways to get the best talent and outcomes (including what they should and shouldn’t say), how to give effective feedback, how to document performance conversations, when and how to use a Performance Improvement Plan, and how to have difficult conversations with confidence
• Proactively identify managers who are not meeting manager expectations and implement targeted actions to drive improved outcomes
• Proactively identify employees at risk and conduct deep-dive assessments to address underlying issues
• Analyze survey data, exit feedback, and related insights to identify management gaps and partner on data-driven action plans to drive measurable improvement
• Assess capability gaps and determine where additional coaching, training, and enablement are needed to strengthen leadership effectiveness
• Partner with People Business Partners to identify managers who need coaching and intervene early — turning a potential ER situation into a development opportunity
• Build a repeatable manager coaching playbook that PBPs can use consistently across all client groups
• Track manager participation in coaching sessions and surface patterns to leadership where additional support is needed
• Own all workplace investigations end to end — intake, investigation plan, interviews, findings documentation, and resolution — for all countries we operate in (US, Canada, UK and Germany)
• Maintain an active case tracker with status, risk level, timeline, and resolution for every open matter
• Partner closely with People Business Partners who provide business context on each case — you own the process and documentation, they bring the organizational knowledge
• Work with employment counsel on matters with legal exposure — you will know when to loop in and when to handle independently
• Escalate complex or high-risk matters to the Sr. Director with a well-packaged summary of facts, risk assessment, and recommended next steps
• Own the PIP lifecycle across all client groups — documentation, timeline management, manager coaching support, and resolution tracking
• Partner with PBPs and managers to ensure performance actions are documented correctly, consistently, and in a way that protects the employee and the company
• Identify patterns in performance management data and surface recommendations to the People team and business leaders
• Ensure 100% of active PIPs have clear documentation, follow-up actions, and tracked resolution — no case is ever left without a next step
• Design and own Tekion’s compliance training program covering all federal and state-mandated topics: sexual harassment prevention (California AB 1825 / SB 1343), workplace violence prevention and professional conduct standards.
• Deliver training across all employee populations in support of our Emtrain platform — ensuring content is engaging, current, and legally compliant in every jurisdiction we operate
• Track mandatory training completion by department, role, and country — flag gaps proactively and ensure 100% completion of all legally required programs
• Stay current on federal and state law changes that affect compliance training requirements and update programs accordingly
• Build a training calendar that anticipates recurring compliance requirements so nothing is reactive
• Own the Tekion Employee Handbook and all associated policies— initial build, annual review cycle, policy updates, and multi-state and multi-country compliance across US, Canada, UK and Germany.
• Ensure the handbook reflects current law and best practices across all countries we operate in — partnering with employment counsel where country-specific nuance requires it
• Translate legal and policy updates into clear, plain-language handbook content that employees can understand and act on
• Build a policy review cadence so the handbook never becomes outdated — you own the schedule, the process, and the communication to employees when changes are made
• Maintain supplemental policies consistent with the handbook and current law

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed