Employee Relations Partner

Express Wash Concepts • North Royalton, OH

1d • Hybrid

About The Position

Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash. Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes. We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean. The Employee Relations Partner serves as a trusted resource to field leadership and employees, supporting a positive workplace culture through the consistent application of company policies, employee relations practices, and performance management processes. Reporting to a Regional Director of Operations, this role partners closely with operational leaders to resolve employee concerns, conduct investigations, provide coaching, and support employee retention and engagement initiatives.

Requirements

• Strong employee relations and workplace investigation skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to build credibility and trust with employees and operational leadership.
• Strong conflict resolution and mediation capabilities.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong organizational skills and attention to detail.
• Ability to analyze workplace issues and recommend practical solutions.
• Working knowledge of federal and state employment laws.
• Strong time management skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office Suite and HR-related systems.
• Ability to travel regularly within assigned regions.
• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field preferred.
• Minimum of 3-5 years of experience in employee relations, workforce management, operations leadership, human resources, or a related field.
• Experience conducting workplace investigations preferred.
• Experience supporting multi-site or retail/service operations preferred.

Nice To Haves

• SHRM-CP, PHR, or related certification preferred but not required.

Responsibilities

• Serve as the primary employee relations resource for assigned operational locations.
• Conduct prompt, objective, and thorough investigations involving employee complaints, policy violations, workplace conflicts, harassment concerns, and other employee relations matters.
• Partner with Regional Directors, Site Managers, and other operational leaders to address workplace concerns and develop appropriate action plans.
• Provide guidance and recommendations regarding corrective action, documentation, coaching, and performance improvement.
• Support leaders in managing attendance, conduct, workplace behavior, and performance-related issues.
• Monitor employee relations trends and identify opportunities to improve engagement, retention, and workplace culture.
• Facilitate conflict resolution between employees and management when appropriate.
• Ensure consistent interpretation and application of company policies and procedures across assigned locations.
• Support organizational initiatives that improve employee engagement, communication, and team effectiveness.
• Prepare reports and summaries for operational leadership regarding employee relations trends and outcomes.
• Partner with Human Resources and other departments when issues require additional expertise or escalation.
• Perform other duties as assigned.

Benefits

• Competitive wages
• Discretionary year-end bonus
• Unlimited Wash Club Membership
• Paid vacation
• Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program
• HSA contribution: $1,000/year (with qualifying plan)
• 401k with up to 4% company match
• Educational reimbursement: Up to $5,250 annually
• Continuous training and development
• Clear growth and development opportunities across 130+ locations
• A supportive team environment focused on coaching, training, and celebrating wins
• Opportunities to give back through community partnerships and EWC Cares
• Company-provided uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level