People Success Partner- Employee Relations

Tekion•Pleasanton, CA

8d•$110,000 - $135,000•Onsite

About The Position

Tekion is a cloud-native, AI-powered platform transforming the automotive retail industry. We are building everything from the ground up: our technology, our culture, our processes, and our people practices. This is not a company that is optimizing what already exists. We are creating what does not yet exist — and we are doing it fast. The People Success Partner (Employee Relations Manager) is responsible for ensuring employees feel heard, treated fairly, and supported through difficulty. This role involves running complex investigations, coaching managers, designing compliance training, and owning the employee handbook. It is a strategic role reporting directly to the Sr. Director, People Business Partners, and works alongside People Business Partners who provide business context.

Requirements

5–7 years of employee relations experience with a meaningful investigations portfolio, including complex cases involving senior employees.
Experience coaching managers on performance documentation and difficult conversations.
Experience designing or delivering compliance or management training that changed behavior.
Deep working knowledge of California employment law and multi-state requirements, with continuous learning.
Experience owning a handbook or policy document from creation or full refresh through implementation.
Ability to hold difficult conversations with frustrated senior leaders and remain grounded.
Commitment to documenting everything, missing nothing, and understanding the protection of the paper trail.
Fully committed to working in the Pleasanton, CA office five days per week.
Experience at a high-growth SaaS or tech startup where ER volume was high and resources were lean.
Familiarity with Workday and Emtrain.
Multi-country ER experience across US, Canada, and EMEA.
Background supporting a company through rapid headcount growth where policies needed to scale quickly.
Experience facilitating manager training or brown bag sessions to a mixed-level audience.

Nice To Haves

SHRM-CP, PHR, or employment law certification.

Responsibilities

Coach people managers to full success across all client groups, ensuring they hold employees accountable and set clear expectations.
Deliver brown bag sessions and manager enablement workshops on hiring, feedback, performance documentation, Performance Improvement Plans, and difficult conversations.
Proactively identify managers not meeting expectations and implement targeted actions.
Proactively identify employees at risk and conduct deep-dive assessments.
Analyze survey data, exit feedback, and related insights to identify management gaps and partner on data-driven action plans.
Assess capability gaps and determine where additional coaching, training, and enablement are needed.
Partner with People Business Partners to identify managers needing coaching and intervene early.
Build a repeatable manager coaching playbook for People Business Partners.
Track manager participation in coaching sessions and surface patterns to leadership.
Own all workplace investigations end to end for US, Canada, UK, and Germany.
Maintain an active case tracker with status, risk level, timeline, and resolution for every open matter.
Partner closely with People Business Partners for business context on each case.
Work with employment counsel on matters with legal exposure.
Escalate complex or high-risk matters to the Sr. Director with a well-packaged summary.
Own the PIP lifecycle across all client groups: documentation, timeline management, manager coaching support, and resolution tracking.
Partner with PBPs and managers to ensure performance actions are documented correctly, consistently, and protectively.
Identify patterns in performance management data and surface recommendations.
Ensure 100% of active PIPs have clear documentation, follow-up actions, and tracked resolution.
Design and own Tekion’s compliance training program covering federal and state-mandated topics.
Deliver training across all employee populations via the Emtrain platform.
Track mandatory training completion by department, role, and country, flagging gaps proactively.
Stay current on federal and state law changes affecting compliance training requirements and update programs.
Build a training calendar for recurring compliance requirements.
Own the Tekion Employee Handbook and all associated policies: initial build, annual review, policy updates, and multi-state/country compliance.
Ensure the handbook reflects current law and best practices across all operating countries.
Translate legal and policy updates into clear, plain-language handbook content.
Build a policy review cadence so the handbook never becomes outdated.
Maintain supplemental policies consistent with the handbook and current law.