People Services Manager

Lifepoint Health • Gallatin, TN

1d • Onsite

About The Position

The People Services Manager serves as a primary resource for employees and facility leadership, providing guidance on HR policies, benefits, employee relations concerns, and other People Services inquiries. The role supports employee onboarding and orientation, benefits and paid-time-off questions, employee engagement and recognition activities, organizational communications and changes, and routine administrative HR processes. It also provides backup support for onboarding and workers’ compensation coordination as needed. The manager collaborates with colleagues, facility leaders, and other departments to resolve employee needs, maintain accurate records, improve processes, and deliver a supportive employee experience while protecting confidential information.

This is a full-time, on-site position with office hours Monday through Friday, 7:30 a.m. to 4:00 p.m. The role may involve occasional employee engagement activities outside regular business hours.

Requirements

• A bachelor’s degree in Human Resources, Business Administration, or a related field is preferred; equivalent professional experience may be considered.
• A minimum of four years of relevant HR experience is required if qualifying through equivalent professional experience.
• Strong interpersonal and communication skills, including active listening, patience, empathy, and the ability to handle sensitive employee situations professionally.
• Comfort speaking to groups and presenting information during orientations and other departmental activities.
• Ability to work independently, demonstrate initiative, and manage responsibilities with minimal supervision.
• Strong organizational skills and ability to prioritize multiple responsibilities and adapt to changing business needs.
• Ability to maintain confidentiality and exercise sound judgment with sensitive employee information.
• Collaborative, approachable, service-oriented approach and ability to build positive relationships across the organization.
• Proficiency with Microsoft Office applications and ability to learn HR systems and technology.
• Willingness to participate in employee engagement activities and occasional events outside regular business hours.

Nice To Haves

• Previous experience in Human Resources, HR generalist functions, employee relations, or People Services.
• Healthcare industry experience; relevant HR experience in other industries will also be considered.
• Experience supporting employee onboarding, benefits inquiries, HR administration, and employee engagement initiatives.
• Experience with Oracle, ServiceNow, or similar HRIS and employee service management systems.
• Professional HR certification such as PHR or SHRM-CP.

Responsibilities

• Serve as a primary resource for employees and facility leadership on HR policies, benefits, employee relations concerns, and general People Services inquiries.
• Assist with routine employee relations matters, listen to employee needs, and escalate complex situations as appropriate.
• Support employee onboarding and orientation, including presenting People Services information at regularly scheduled new-hire orientations.
• Help employees understand benefit programs, annual enrollment, paid time off, organizational policies, and employment-related processes.
• Use Oracle, ServiceNow, and other HR systems to maintain employee information, process transactions, manage inquiries, and support accurate recordkeeping.
• Coordinate employee engagement and recognition initiatives, celebrations, appreciation events, and organizational activities.
• Support communication and implementation of organizational initiatives, policy updates, and process changes.
• Maintain employee records, coordinate new-hire and exit surveys, and support local HR processes.
• Provide backup support for onboarding and workers’ compensation coordination, including documentation and appointments when needed.
• Collaborate with People Services colleagues, facility leadership, and other departments to resolve employee needs in a timely manner.
• Identify opportunities to improve processes, employee experiences, and operational efficiency.
• Independently manage assigned responsibilities, prioritize competing demands, and proactively support the department.
• Maintain strict confidentiality when handling sensitive employee information and personnel matters.
• Perform other duties and special projects as assigned.

Benefits

• Medical, dental, and vision coverage options for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager